The Best Shopify Help Desk Apps in 2026
The Shopify help desk to pick is Gorgias: it places Shopify-linked order records, shopper information and catalog data beside each conversation, while adding automation and AI assistance. Help Scout is the best free option, with a free plan for five users and 100 contacts a month (Freshdesk's free program ends after six months); HelpCenter is the cheapest paid option at $5.99 a month, billed monthly. DelightChat suits compact groups handling WhatsApp and social messages because its shared workspace unites those channels with email and live chat, plus Shopify customer and order details. It also offers ticket workflows, automated handling and iOS and Android apps. Richpanel fits bigger operations seeking automated commerce service: it combines customer, purchase and subscription context with tools that let shoppers track orders and make qualifying changes themselves. Routing, SLA targets and reporting support team control at scale. Per-user plans start at $11 a month (UVdesk, two-agent minimum) and reach $99 per seat a month (Richpanel).
Our top picks
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Top ranked
Gorgias#1 of 318.9/10A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.
30-day trial
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Runner-up
DelightChat#2 of 318.7/10A Shopify-connected shared inbox for teams handling WhatsApp and social support.
14-day trial
-
Top-ranked free plan
Help Scout#4 of 318.5/10A broad support workspace for small teams, with less explicit Shopify order context.
Free plan · 15-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 31 tools, best first
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Best forShopify-first support teams needing commerce context
A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.
8.9/10★★★★☆Visit Gorgias -
Best forSmall teams centered on WhatsApp and social support
A Shopify-connected shared inbox for teams handling WhatsApp and social support.
8.7/10★★★★☆Visit DelightChat -
Best forTeams prioritizing established ticketing and self-service
Established ticketing and self-service, with Shopify among its integrations.
8.6/10★★★★☆Visit Freshdesk -
Best forSmall teams wanting established shared-inbox support
A broad support workspace for small teams, with less explicit Shopify order context.
Free plan · 15-day trial Our Help Scout verdict → Visit Help ScoutFor vendors Sponsor this spot · #4 · $69/mo →8.5/10★★★★☆Visit Help Scout -
Best forTeams seeking a mature multichannel chat and inbox tool
A broad customer messaging suite with Shopify integration, but not Shopify-specific support actions.
Free plan · 14-day trial Our Crisp verdict → Visit CrispFor vendors Sponsor this spot · #5 · $59/mo →8.4/10★★★★☆Visit Crisp -
Best forTeams needing collaborative omnichannel ticket management
A collaborative help desk with broad channels, automation, and annual per-seat pricing.
8.3/10★★★★☆Visit Front -
Best forSmall teams needing Shopify context and mobile support
Shopify order context, shared conversations and mobile support for small teams.
- Mobile agent app
- Knowledge base
- Shopify order context
8.2/10★★★★☆Visit Herodesk -
Best forLarger teams automating commerce support
A commerce-focused help desk with order context, self-service, and AI support.
8.1/10★★★★☆Visit Richpanel -
Best forTeams wanting mature workflows at a clear entry
A mature multi-channel help desk with Shopify integration and a $19 annual-billing entry plan.
8.0/10★★★★☆Visit HelpDesk -
Best forTeams wanting broad channels and Shopify AI actions
A Shopify-focused helpdesk pairing broad messaging channels with AI and order self-service.
- Knowledge base
- Shopify order context
7.9/10★★★★☆Visit Commslayer -
Best forBudget-minded teams needing a broad help desk
A broad help desk with a free tier, mobile apps, automation, and multichannel ticketing.
7.9/10★★★★☆Visit Zoho Desk -
Best forMid-market teams with complex routing and SLA needs
Dixa brings multichannel support, routing, SLAs, and AI into one workspace.
7.8/10★★★★☆Visit Dixa -
Best forEnterprise teams needing customer timelines and workflows
A deep Shopify help desk option for larger teams that need customer context and workflow control.
7.7/10★★★★☆Visit Kustomer -
Best forTeams focused on live chat and AI-assisted service
A broad chat and support workspace, though Shopify order-context workflows are not explicit.
7.6/10★★★★☆Visit Intercom -
Best forE-commerce sellers managing several sales channels
A multichannel ecommerce help desk with order context, automation, and AI tools.
7.5/10★★★★☆Visit eDesk -
Best forTeams seeking low-cost or self-hosted helpdesk software
A flexible ecommerce help desk, from self-hosted open source to paid cloud plans.
7.4/10★★★★☆Visit UVdesk -
Best forSmall teams combining Shopify support with live chat
A Shopify-connected support suite for small teams that want chat and shared inboxes.
7.3/10★★★★☆Visit Re:amaze -
Best forSmall sellers managing Shopify and marketplace messages
A Shopify-focused support inbox that brings store, marketplace, email, and social messages together.
- Shopify order context
7.2/10★★★★☆Visit ReplyDesk -
Best forTeams needing affordable ticketing across many channels
A broad-channel help desk with a free plan and paid tiers for growing support teams.
7.1/10★★★★☆Visit LiveAgent -
Best forTeams needing structured ticketing and compliance options
A broad help desk for structured support, though its Shopify-specific depth is limited.
7.0/10★★★★☆Visit HappyFox -
Best forSmall shops wanting low-cost order-aware inbox support
A Shopify-aware support inbox with automation, AI tools, and a $9 monthly entry plan.
- Mobile agent app
- Shopify order context
6.9/10★★★☆☆Visit Replyco -
Best forSmall Shopify teams wanting free multichannel chat
A free Shopify help desk with order context, multichannel inboxes, and chat automation.
6.8/10★★★☆☆Visit Willdesk -
Best forTeams prioritizing WhatsApp and Instagram commerce support
A messaging-first Shopify support tool with AI order actions and a free plan.
- Shopify order context
6.7/10★★★☆☆Visit BotSpace -
Best forSmall Shopify stores seeking a low-cost helpdesk
A low-cost Shopify helpdesk with order context, chat and ticket-based plans.
- Mobile agent app
- Knowledge base
- Shopify order context
6.6/10★★★☆☆Visit HelpCenter -
Best forVery small teams handling email-only Shopify tickets
A focused email helpdesk for small Shopify teams, with a free plan and Pro automation.
- Shopify order context
6.4/10★★★☆☆Visit StoreSide -
Best forSolo Shopify stores seeking basic AI support
A Shopify help desk with AI-assisted replies, ticket handling, and a free plan.
- Knowledge base
- Shopify order context
6.3/10★★★☆☆Visit Copiwin -
Best forStores focused on purchase and delivery support
A commerce-focused help desk that brings Shopify order history into multichannel support.
- Shopify order context
6.2/10★★★☆☆Visit Outvio -
Best forTeams mainly coordinating shared email inboxes
A shared-inbox help desk with useful collaboration tools and Shopify integration.
6.1/10★★★☆☆Visit Helpwise -
Best forTeams prioritizing WhatsApp-based omnichannel messaging
A WhatsApp-centered shared inbox with broad channels, but a high starting price for Shopify teams.
6.0/10★★★☆☆Visit Trengo -
Best forTeams seeking established AI automation across channels
A multichannel automation option for Zendesk teams, with resolution-based usage fees.
5.9/10★★★☆☆Visit Zendesk -
Best forTeams needing a broad collaborative email helpdesk
A broad team help desk with Shopify integration, though no Shopify-specific order context is described.
5.8/10★★★☆☆Visit Hiver
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | Gorgias | No | 8.9 | |
| 2 | DelightChat | No | $29/mo | 8.7 |
| 3 | Freshdesk | No | $19/user/mo | 8.6 |
| 4 | Help Scout | Yes | $25/user/mo | 8.5 |
| 5 | Crisp | Yes | $45/mo | 8.4 |
| 6 | Front | No | $25/seat/mo | 8.3 |
| 7 | Herodesk | Yes | 8.2 | |
| 8 | Richpanel | No | $99/seat/mo | 8.1 |
| 9 | HelpDesk | No | $19/user/mo | 8.0 |
| 10 | Commslayer | Yes | 7.9 | |
| 11 | Zoho Desk | Yes | ₹420/user/mo | 7.9 |
| 12 | Dixa | No | €89/seat/mo | 7.8 |
| 13 | Kustomer | 7.7 | ||
| 14 | Intercom | No | $29/seat/mo | 7.6 |
| 15 | eDesk | No | $39/user/mo | 7.5 |
| 16 | UVdesk | Yes | $96/user/yr | 7.4 |
| 17 | Re:amaze | No | $29/user/mo | 7.3 |
| 18 | ReplyDesk | Yes | 7.2 | |
| 19 | LiveAgent | Yes | $15/user/mo | 7.1 |
| 20 | HappyFox Help Desk | No | $24/user/mo | 7.0 |
| 21 | Replyco | No | $9/mo | 6.9 |
| 22 | Willdesk | Yes | $514.80/yr | 6.8 |
| 23 | BotSpace | Yes | $15/mo | 6.7 |
| 24 | HelpCenter | Yes | $59.99/yr | 6.6 |
| 25 | StoreSide | Yes | $29/mo | 6.4 |
| 26 | Copiwin Support | Yes | 6.3 | |
| 27 | Outvio Desk | 6.2 | ||
| 28 | Helpwise | No | $12/user/mo | 6.1 |
| 29 | Trengo | No | €299/mo | 6.0 |
| 30 | Zendesk AI Agents | No | $19/seat/yr | 5.9 |
| 31 | Hiver | Yes | $25/user/mo | 5.8 |
Head-to-head All 22 comparisons →
- Gorgias vs DelightChat
- Gorgias vs Freshdesk
- Gorgias vs Help Scout
- Gorgias vs Crisp
- Gorgias vs Herodesk
- DelightChat vs Freshdesk
- DelightChat vs Help Scout
- DelightChat vs Crisp
- DelightChat vs Front
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How we rank shopify help desk apps
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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