Willdesk
Willdesk: A free Shopify help desk with order context, multichannel inboxes, and chat automation. Ranked #22 of 31 in Shopify Help Desk Apps by our editors (6.8/10); pricing: Free plan; best for small Shopify teams wanting free multichannel chat.
At a glance
- Editor score6.8 / 10
- PricingFree plan
- Best forSmall Shopify teams wanting free multichannel chat
- Free planYes
- Paid from$514.80/yr
- Facts checked9 Oct 2026
Where it wins
- Free plan includes live chat, email integration, and unlimited agent seats
- Shows Shopify order, customer, and cart activity in conversations
- Supports email, Messenger, Instagram, and WhatsApp in one inbox
Where it doesn't
- Free plan is limited to one store
- Paid Basic and Pro plans have the same listed annual price
- Integrations are limited to Shopify, Klaviyo, Mailchimp, SMSBump, and Privy
Our verdict on Willdesk
Willdesk brings live chat, helpdesk tickets, and customer messaging together for ecommerce support teams, with a particular fit for small Shopify stores. Agents can prioritize, assign, and categorize tickets, while the omnichannel inbox brings email, Facebook Messenger, Instagram, and WhatsApp conversations together. Shopify order and customer details appear in the inbox, and macros, quick responses, FAQs, and chatbot workflows support routine replies. Unlimited agent seats on the free plan make it worth considering for a small team that wants to start without a subscription.
The free plan is listed at $0 per year and includes live chat, email integration, a contact form, unlimited agent seats, and one store. Basic is listed at $514.80 per year and adds an automation bot and rules, FAQ domain customization, and three stores. Pro is also listed at $514.80 per year; its listed additions are multiple stores and a customer success manager. Both paid plans retain unlimited agent seats. The published annual amounts should be compared carefully: the pricing page describes a first-year discount for Basic and Pro, so those figures do not establish the ongoing cost.
The Shopify context is the product's clearest strength: conversations can show order and customer information, and the cart view can surface contents and add/remove activity. That can help agents respond with purchase context rather than switching between separate records. Willdesk also has web, iOS, and Android apps, and lists integrations with Shopify, Klaviyo, Mailchimp, SMSBump, and Privy. Teams needing broad platform coverage or a wider integration ecosystem may prefer another help desk. For Shopify-focused teams seeking free multichannel chat and basic automation, Willdesk is a practical starting point; teams supporting many stores should account for the free plan's one-store limit.
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Willdesk pricing
All 3 Willdesk plans and prices →
Willdesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $514.80/yr |
| Shopify order context | Not verified |
| Support channels | Not verified |
| Automation features | Not verified |
| Included agent seats | Not verified |
| Knowledge base | Not verified |
| Mobile agent app | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, ISO 27001 |
| Support | Live chat, Email · 24/7 |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 5 integrations: Shopify, Klaviyo, Mailchimp, SMSBump, Privy |
| Pricing | Free plan (source) |
| Website | willdesk.com |
| Facts checked | 9 Oct 2026 |
Willdesk integrations
Willdesk lists 5 integrations on its own site.
- Shopify
- Klaviyo
- Mailchimp
- SMSBump
- Privy
Alternatives to Willdesk
- GorgiasA Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.8.9
- DelightChatA Shopify-connected shared inbox for teams handling WhatsApp and social support.8.7
- FreshdeskEstablished ticketing and self-service, with Shopify among its integrations.8.6
See all Willdesk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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