Gorgias
Gorgias: A commerce-focused help desk with order actions, automation, AI, and broad store integrations. Ranked #24 of 100 in Help Desk Software by our editors (7.0/10); pricing: 30-day trial; best for ecommerce brands needing order-aware support.
At a glance
- Editor score7.0 / 10
- Pricing30-day trial
- Best forEcommerce brands needing order-aware support
- Free planNo
- SLA managementYes
- Founded2015 · 180 Sansome Street, Suite 1800, San Francisco, California, United States
- Facts checked20 Sep 2026
Where it wins
- Order tracking and self-service actions connect support with customer orders
- Shared inbox, routing, SLAs, rules, and analytics cover core help desk work
- Integrates with Shopify, BigCommerce, Magento, WooCommerce, and more
Where it doesn't
- No free plan, with a 7-day free trial instead
- Starter includes only 50 billable tickets per month
- Advanced features require high monthly paid tiers
Our verdict on Gorgias
Gorgias is a customer support help desk built for ecommerce brands that need customer conversations and order context in one workspace. It brings email, chat, social messaging, contact forms, and other channels into a shared inbox, with ticket routing, prioritization, assignment, SLA policies, macros, customer profiles, timelines, and support-performance reporting. Teams can also publish a searchable Help Center, create ticket-generating contact forms, and offer customer order tracking and self-service actions. It is a focused choice for commerce support teams rather than a general-purpose help desk for every business type.
Pricing is based on billable tickets rather than agent seats. Starter costs $10 per month monthly for 50 billable tickets, 3 agent seats, and email support only; it excludes automation features and advanced reporting. Basic costs $60 per month monthly for 300 billable tickets, 3 agent seats, email and live chat, basic automation Rules, and a Help Center. Pro costs $360 per month monthly for 2,000 billable tickets, unlimited agent seats, advanced automation, Custom Views, and revenue statistics. Advanced costs $900 per month monthly for 5,000 billable tickets, unlimited agent seats, everything in Pro, and premium support features. Enterprise adds custom pricing and ticket volume, unlimited agent seats, voice and SMS channels, API access, and deeper integrations.
The ecommerce focus is clearest in its integrations with Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, and PrestaShop, alongside Gmail, Outlook, WhatsApp, and Klaviyo. Its AI Agent can automate support and sales responses, while rules support automatic ticket actions and replies. Gorgias fits brands that need store-connected support workflows and can match ticket volume to a paid plan. Smaller teams with light support demand may find Starter restrictive, while teams seeking a free plan or lower-cost scaling should consider alternatives.
Your product? Our editors can test Gorgias in depth and publish a review, labelled as paid · from $149/mo →
Gorgias pricing
Gorgias fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 30 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Live chat, Community, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 300+ integrations: Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Recharge … |
| Pricing | 30-day trial (source) |
| Website | gorgias.com |
| Facts checked | 20 Sep 2026 |
Gorgias integrations
Gorgias lists 300+ integrations on its own site — the 8 named here are the ones its pages call out.
- Shopify
- BigCommerce
- Magento
- WooCommerce
- Klaviyo
- Recharge
- Yotpo
- Attentive
Alternatives to Gorgias
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Gorgias alternatives →
Also Ranked In
Gorgias is ranked in 16 of our directories; the 6 strongest besides Help Desk Software.
Used Gorgias? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Gorgias for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Gorgias is listed in our Help Desk Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/gorgias/"><img src="https://www.itechguides.com/best/badge/gorgias.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update