Gorgias review
A commerce-focused help desk with order actions, automation, AI, and broad store integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Gorgias is a customer support help desk built for ecommerce brands that need customer conversations and order context in one workspace. It brings email, chat, social messaging, contact forms, and other channels into a shared inbox, with ticket routing, prioritization, assignment, SLA policies, macros, customer profiles, timelines, and support-performance reporting. Teams can also publish a searchable Help Center, create ticket-generating contact forms, and offer customer order tracking and self-service actions. It is a focused choice for commerce support teams rather than a general-purpose help desk for every business type.
Pricing is based on billable tickets rather than agent seats. Starter costs $10 per month monthly for 50 billable tickets, 3 agent seats, and email support only; it excludes automation features and advanced reporting. Basic costs $60 per month monthly for 300 billable tickets, 3 agent seats, email and live chat, basic automation Rules, and a Help Center. Pro costs $360 per month monthly for 2,000 billable tickets, unlimited agent seats, advanced automation, Custom Views, and revenue statistics. Advanced costs $900 per month monthly for 5,000 billable tickets, unlimited agent seats, everything in Pro, and premium support features. Enterprise adds custom pricing and ticket volume, unlimited agent seats, voice and SMS channels, API access, and deeper integrations.
The ecommerce focus is clearest in its integrations with Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, and PrestaShop, alongside Gmail, Outlook, WhatsApp, and Klaviyo. Its AI Agent can automate support and sales responses, while rules support automatic ticket actions and replies. Gorgias fits brands that need store-connected support workflows and can match ticket volume to a paid plan. Smaller teams with light support demand may find Starter restrictive, while teams seeking a free plan or lower-cost scaling should consider alternatives.
Gorgias pros and cons
- Where it wins
- Order tracking and self-service actions connect support with customer orders
- Shared inbox, routing, SLAs, rules, and analytics cover core help desk work
- Integrates with Shopify, BigCommerce, Magento, WooCommerce, and more
- Where it doesn't
- No free plan, with a 7-day free trial instead
- Starter includes only 50 billable tickets per month
- Advanced features require high monthly paid tiers
Gorgias fact sheet, pricing and score →
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