Gorgias vs Freshdesk

Gorgias8.9Visit Freshdesk8.6Visit

Higher score Gorgias #1 in Shopify Help Desk Apps 8.9/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

vs

Freshdesk #3 in Shopify Help Desk Apps 8.6/10 14-day trial Free trial✓ 0 of 3 features Visit Freshdesk

• Gorgias fits best

  Shopify-first support teams needing commerce context

• Freshdesk fits best

  Teams prioritizing established ticketing and self-service

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	Freshdesk 8.6/10 Visit ↗
At a glance
Editor score	8.9	8.6
Ranking	#1 in Shopify Help Desk Apps	#3 in Shopify Help Desk Apps
Best for	Shopify-first support teams needing commerce context	Teams prioritizing established ticketing and self-service
Pricing model	Paid	Paid
Starting price	30-day trial	$19/user/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Phone, Tickets, Community, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001
Integrations	300+ integrations	1,000+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/3 · Freshdesk 0/3
Shopify order context	Not checked yet	Not checked yet
Knowledge base	Not checked yet	Not checked yet
Mobile agent app	Not checked yet	Not checked yet
Specs
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Shows Shopify order, customer, and product context inside conversations Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook Includes AI Agent, ticket automation, SLAs, help center, and analytics	Combines shared inboxes, ticketing, SLAs, and automation. Offers customer portals and knowledge base articles for self-service. Shopify integration plus a REST API for support data and resources.
Cons	No ongoing free plan; access starts with a paid plan after the trial Its broad inbox and automation suite may be more than a small team needs The Shopify-centered workflow may not suit teams seeking a general-purpose help desk	Shopify-specific workflows are not a prominent part of its feature set. Growth, Pro, and Enterprise are billed per agent, with annual pricing. Advanced routing, custom objects, and audit logs require higher-tier plans.
Our verdict	Gorgias is a customer support platform for ecommerce brands, with particular emphasis on Shopify merchants. It brings customer conversations into a shared inbox and surfaces Shopify order, customer, and product context alongside them.… Read the review →	Freshdesk is a customer support help desk for teams handling inquiries through ticketing and shared inboxes. It suits support teams that want established case management alongside self-service options, including a customer portal and… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Shows Shopify order, customer, and product context inside conversations
  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
  • Includes AI Agent, ticket automation, SLAs, help center, and analytics

  Where it doesn't

  • No ongoing free plan; access starts with a paid plan after the trial
  • Its broad inbox and automation suite may be more than a small team needs
  • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk

• Freshdesk — where it wins

  • Combines shared inboxes, ticketing, SLAs, and automation.
  • Offers customer portals and knowledge base articles for self-service.
  • Shopify integration plus a REST API for support data and resources.

  Where it doesn't

  • Shopify-specific workflows are not a prominent part of its feature set.
  • Growth, Pro, and Enterprise are billed per agent, with annual pricing.
  • Advanced routing, custom objects, and audit logs require higher-tier plans.

• Gorgias8.9/10 · 30-day trial

  A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.

  Visit GorgiasFull verdict →
• Freshdesk8.6/10 · 14-day trial

  Established ticketing and self-service, with Shopify among its integrations.

  Visit FreshdeskFull verdict →