Gorgias vs Crisp

Gorgias8.9Visit Crisp8.4Visit

Higher score Gorgias #1 in Shopify Help Desk Apps 8.9/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

vs

Crisp #5 in Shopify Help Desk Apps 8.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp

• Gorgias fits best

  Shopify-first support teams needing commerce context

• Crisp fits best

  Teams seeking a mature multichannel chat and inbox tool

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	8.9	8.4
Ranking	#1 in Shopify Help Desk Apps	#5 in Shopify Help Desk Apps
Best for	Shopify-first support teams needing commerce context	Teams seeking a mature multichannel chat and inbox tool
Pricing model	Paid	Free plan + paid
Starting price	30-day trial	$45/mo
Free plan	—	✓ (best)
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	GDPR, 2FA
Integrations	300+ integrations	2,000+ integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Gorgias 0/3 · Crisp 0/3
Shopify order context	Not checked yet	Not checked yet
Knowledge base	Not checked yet	Not checked yet
Mobile agent app	Not checked yet	Not checked yet
Specs
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Included agent seats	Not checked yet	2 agents
Our review
Pros	Shows Shopify order, customer, and product context inside conversations Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook Includes AI Agent, ticket automation, SLAs, help center, and analytics	Shared inbox combines live conversations across messaging channels. AI agents, chatbot workflows and no-code automation support service flows. Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.
Cons	No ongoing free plan; access starts with a paid plan after the trial Its broad inbox and automation suite may be more than a small team needs The Shopify-centered workflow may not suit teams seeking a general-purpose help desk	Shopify integration is not paired with Shopify-specific support actions. Paid plans rise from $45 to $295 per workspace per month. The Free plan includes just 2 agents.
Our verdict	Gorgias is a customer support platform for ecommerce brands, with particular emphasis on Shopify merchants. It brings customer conversations into a shared inbox and surfaces Shopify order, customer, and product context alongside them.… Read the review →	Crisp brings website chat, a shared omnichannel inbox, customer profiles, CRM capabilities, analytics, and knowledge-base tools into one customer support platform. It is aimed at support, sales, and marketing teams that handle… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Shows Shopify order, customer, and product context inside conversations
  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
  • Includes AI Agent, ticket automation, SLAs, help center, and analytics

  Where it doesn't

  • No ongoing free plan; access starts with a paid plan after the trial
  • Its broad inbox and automation suite may be more than a small team needs
  • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk

• Crisp — where it wins

  • Shared inbox combines live conversations across messaging channels.
  • AI agents, chatbot workflows and no-code automation support service flows.
  • Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.

  Where it doesn't

  • Shopify integration is not paired with Shopify-specific support actions.
  • Paid plans rise from $45 to $295 per workspace per month.
  • The Free plan includes just 2 agents.

• Gorgias8.9/10 · 30-day trial

  A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.

  Visit GorgiasFull verdict →
• Crisp8.4/10 · Free plan · 14-day trial

  A broad customer messaging suite with Shopify integration, but not Shopify-specific support actions.

  Visit CrispFull verdict →