Tidio
Tidio: An all-in-one help desk with live chat, the Lyro AI agent and Flows automation in one inbox, from a free plan. Ranked #1 of 100 in Help Desk Software (9.4/10); pricing: Free plan · 7-day trial; best for SMBs and online stores that want chat, AI and ticketing together.
At a glance
- Editor score9.4 / 10
- PricingFree plan · 7-day trial
- Best forSMBs and online stores that want chat, AI and ticketing together
- Free planYes
- Paid from$24.17/mo
- Founded2013 · San Francisco, California, United States
- Facts checked20 Sep 2026
Where it wins
- Lyro AI agent (powered by Claude) answers from your own content and turns what it can't solve into tickets
- Live chat, email, Instagram, Messenger and WhatsApp in one shared inbox with ticketing
- Free plan with 10 seats; strong Shopify actions for order status, refunds and product recommendations
Where it doesn't
- Conversation-based pricing needs modelling at high volume
- Lyro and Flows have their own usage quotas on top of the plan
- Very large, rule-heavy ticket operations may want deeper enterprise governance
Our verdict on Tidio
Tidio is an all-in-one customer service platform that brings a ticketing help desk, website live chat, the Lyro AI agent and no-code Flows automation into one inbox, alongside email, Instagram, Messenger and WhatsApp. Its help desk turns emails, chats and social messages into assignable tickets with internal notes, custom tags and intent-based organization, so urgent requests surface first. Our October 2026 re-review weighs Tidio's newest AI capabilities and its user ratings: 4.6/5 on G2 from about 1,960 reviews, 4.7/5 on Capterra and 4.8/5 on the Shopify App Store.
Lyro, powered by Anthropic's Claude, answers customer questions from your own support content; Tidio says users automate around 67% of inquiries, and anything Lyro cannot answer becomes a ticket for your team. Lyro Connect also adds Lyro to Zendesk or Salesforce on the Plus and Premium plans. Pricing starts with a free plan (50 billable conversations a month, 10 agent seats, ticketing included). Starter costs $24.17 and Growth $49.17 per month billed annually, Plus is $300 a month and Premium is custom-priced; every new account gets a 7-day trial of the full feature set.
Tidio is the best fit for small and mid-size teams whose support starts in chat, and for online stores: on Shopify, Lyro can check order status, handle refunds and order edits within your rules, and recommend products on product pages. Very large, rule-heavy ticket operations should model the conversation-based pricing, but for most SMBs Tidio delivers more in one tool than a per-seat help desk.
From the maker
Written by Tidio · approved by our editors 4 Oct 2026. It does not change our score or ranking.
- Links
- Pricing page ↗
Tidio pricing
All 5 Tidio plans and prices →
Tidio fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $24.17/mo |
| Shared inbox | Yes |
| SLA management | Not verified |
| Help center | Not verified |
| Ticket automation | Yes |
| Customer portal | Not verified |
| API access | Yes |
| Included agent seats | 10 |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | SOC 2, GDPR, PCI DSS, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 19 integrations: Shopify, WordPress, WooCommerce, Adobe Commerce, Shopware, Klaviyo … See all → |
| Pricing | Free plan · 7-day trial (source) |
| Website | tidio.com |
| Facts checked | 20 Sep 2026 |
Tidio integrations
Tidio lists 19 integrations on its own site.
- Shopify
- WordPress
- WooCommerce
- Adobe Commerce
- Shopware
- Klaviyo
- Mailchimp
- HubSpot
- Agile CRM
- Zoho CRM
- Google Tag Manager
- Google Analytics
- Zendesk
- Pipedrive
- Zapier
- Messenger
- Tidio OpenAPI
Alternatives to Tidio
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
Also Ranked In
Tidio is ranked in 4 of our directories.
Used Tidio? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Tidio for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Tidio is listed in our Help Desk Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/tidio/"><img src="https://www.itechguides.com/best/badge/tidio.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update