DelightChat vs Crisp

DelightChat8.7Visit Crisp8.4Visit

Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat

vs

Crisp #5 in Shopify Help Desk Apps 8.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp

• DelightChat fits best

  Small teams centered on WhatsApp and social support

• Crisp fits best

  Teams seeking a mature multichannel chat and inbox tool

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Side by side

Feature	DelightChat 8.7/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#2 in Shopify Help Desk Apps	#5 in Shopify Help Desk Apps
Best for	Small teams centered on WhatsApp and social support	Teams seeking a mature multichannel chat and inbox tool
Pricing model	Paid	Free plan + paid
Starting price	$29/mo (best)	$45/mo
Free plan	—	✓ (best)
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Phone, Docs	Email, Live chat, Docs
Integrations	8 integrations	2,000+ integrations
Built for	Small business, Mid-market	Solo, Small business, Mid-market, Enterprise
Features DelightChat 0/3 · Crisp 0/3
Shopify order context	Not checked yet	Not checked yet
Knowledge base	Not checked yet	Not checked yet
Mobile agent app	Not checked yet	Not checked yet
Specs
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Included agent seats	5 agents (best)	2 agents
Our review
Pros	Shows Shopify customer and order context inside a shared inbox Combines WhatsApp, Instagram, Messenger, email, and live chat Adds ticket workflows, automation, and mobile apps for iOS and Android	Shared inbox combines live conversations across messaging channels. AI agents, chatbot workflows and no-code automation support service flows. Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.
Cons	No free plan; monthly plans start at $29 WhatsApp conversation charges are billed separately Ticket and contact limits vary by plan	Shopify integration is not paired with Shopify-specific support actions. Paid plans rise from $45 to $295 per workspace per month. The Free plan includes just 2 agents.
Our verdict	DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook… Read the review →	Crisp brings website chat, a shared omnichannel inbox, customer profiles, CRM capabilities, analytics, and knowledge-base tools into one customer support platform. It is aimed at support, sales, and marketing teams that handle… Read the review →

Strengths and trade-offs

• DelightChat — where it wins

  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android

  Where it doesn't

  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan

• Crisp — where it wins

  • Shared inbox combines live conversations across messaging channels.
  • AI agents, chatbot workflows and no-code automation support service flows.
  • Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.

  Where it doesn't

  • Shopify integration is not paired with Shopify-specific support actions.
  • Paid plans rise from $45 to $295 per workspace per month.
  • The Free plan includes just 2 agents.

• DelightChat8.7/10 · 14-day trial

  A Shopify-connected shared inbox for teams handling WhatsApp and social support.

  Visit DelightChatFull verdict →
• Crisp8.4/10 · Free plan · 14-day trial

  A broad customer messaging suite with Shopify integration, but not Shopify-specific support actions.

  Visit CrispFull verdict →