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Head-to-head · Shopify Help Desk Apps

DelightChat vs Herodesk

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat
Herodesk #7 in Shopify Help Desk Apps 8.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Herodesk

DelightChat leads on 0 checks, Herodesk on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDelightChat · 8.7/10
  • Free planonly Herodesk
  • Free trialboth
  • Most featuresHerodesk · 3 of 3

DelightChat scores higher on our rubric for shopify help desk apps: 8.7 against 8.2 out of 10; our editors rank them #2 and #7.

Herodesk offers free plan; DelightChat doesn't.

DelightChat is the better fit for small teams centered on WhatsApp and social support. Herodesk is the better fit for small teams needing Shopify context and mobile support.

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

  • Herodesk fits best

    Small teams needing Shopify context and mobile support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature DelightChat 8.7/10 Visit ↗ Herodesk 8.2/10 Visit ↗
At a glance
Editor score 8.7 8.2
Ranking #2 in Shopify Help Desk Apps #7 in Shopify Help Desk Apps
Best for Small teams centered on WhatsApp and social support Small teams needing Shopify context and mobile support
Pricing model Paid Free plan + paid
Starting price $29/mo —
Free plan — ✓ (best)
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs Email, Docs
Integrations 8 integrations 35+ integrations
Built for Small business, Mid-market Small business, Mid-market
Features DelightChat 0/3 · Herodesk 3/3
Shopify order context Not checked yet ✓ (best)
Knowledge base Not checked yet ✓ (best)
Mobile agent app Not checked yet ✓ (best)
Specs
Support channels Not checked yet Email, live chat, WhatsApp, Facebook Messenger, Instagram, phone
Automation features Not checked yet Rules, auto-replies, AI conversation sorting and translation, AI agent drafts and automated replies
Included agent seats 5 agents Not checked yet
Our review
Pros
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
  • Shows Shopify customer and order details alongside support conversations
  • Combines inbox rules, auto-replies and a customer-facing help center
  • Mobile apps and AI translation and sorting support work beyond the desktop
Cons
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
  • Herodesk Free is limited to one user, one inbox and two channels
  • AI-agent packages are separate from helpdesk plans
  • Its paid tiers add capabilities progressively, so some tools require upgrades
Our verdict

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →

Herodesk brings customer conversations from email, live chat, WhatsApp, Facebook and Instagram into a shared inbox, with Shopify customer and order details alongside each conversation. It is aimed at webshops, B2B companies and SaaS teams,…

Read the review →
  1. DelightChatShopify Help Desk Apps 8.714-day trial
  2. HerodeskShopify Help Desk Apps 8.2Free plan · 14-day trial

Strengths and trade-offs

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

  • Herodesk — where it wins

    • Shows Shopify customer and order details alongside support conversations
    • Combines inbox rules, auto-replies and a customer-facing help center
    • Mobile apps and AI translation and sorting support work beyond the desktop

    Where it doesn't

    • Herodesk Free is limited to one user, one inbox and two channels
    • AI-agent packages are separate from helpdesk plans
    • Its paid tiers add capabilities progressively, so some tools require upgrades

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update