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Head-to-head · Shopify Help Desk Apps

DelightChat vs Front

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat
Front #6 in Shopify Help Desk Apps 8.3/10 14-day trial Free trial✓ 0 of 3 features Visit Front

DelightChat leads on 0 checks, Front on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDelightChat · 8.7/10
  • Lowest starting priceFront · $25/seat/mo
  • Free trialboth

DelightChat scores higher on our rubric for shopify help desk apps: 8.7 against 8.3 out of 10; our editors rank them #2 and #6.

Front is cheaper to start at $25/user/mo against $29/user/mo.

DelightChat is the better fit for small teams centered on WhatsApp and social support. Front is the better fit for teams needing collaborative omnichannel ticket management.

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

  • Front fits best

    Teams needing collaborative omnichannel ticket management

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Side by side

Feature DelightChat 8.7/10 Visit ↗ Front 8.3/10 Visit ↗
At a glance
Editor score 8.7 8.3
Ranking #2 in Shopify Help Desk Apps #6 in Shopify Help Desk Apps
Best for Small teams centered on WhatsApp and social support Teams needing collaborative omnichannel ticket management
Pricing model Paid Paid
Starting price $29/mo $25/seat/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Phone, Docs Email, Live chat, Tickets, Community, Docs
Integrations 8 integrations 130+ integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features DelightChat 0/3 · Front 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats 5 agents Not checked yet
Our review
Pros
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
  • Shared inboxes combine conversations with ticket routing and prioritization.
  • Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp.
  • Rules, time goals, portals, and analytics support structured service workflows.
Cons
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
  • Starter is limited to single-channel support.
  • Omnichannel support starts with the $65 Professional plan.
  • Its broad customer-operations focus offers less explicit Shopify commerce context.
Our verdict

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →

Front brings shared inboxes and ticketing together for teams handling customer conversations across support, operations, inbound sales, account management, and customer success. Agents can assign and route tickets, set custom statuses and…

Read the review →
  1. DelightChatShopify Help Desk Apps 8.714-day trial
  2. FrontShopify Help Desk Apps 8.314-day trial

Strengths and trade-offs

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

  • Front — where it wins

    • Shared inboxes combine conversations with ticket routing and prioritization.
    • Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp.
    • Rules, time goals, portals, and analytics support structured service workflows.

    Where it doesn't

    • Starter is limited to single-channel support.
    • Omnichannel support starts with the $65 Professional plan.
    • Its broad customer-operations focus offers less explicit Shopify commerce context.

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update