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Head-to-head · Shopify Help Desk Apps

DelightChat vs Help Scout

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat
Help Scout #4 in Shopify Help Desk Apps 8.5/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Help Scout

DelightChat leads on 0 checks, Help Scout on 2, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDelightChat · 8.7/10
  • Lowest starting priceHelp Scout · $25/user/mo
  • Free planonly Help Scout
  • Free trialboth

DelightChat scores higher on our rubric for shopify help desk apps: 8.7 against 8.5 out of 10; our editors rank them #2 and #4.

Help Scout offers free plan; DelightChat doesn't. Help Scout is cheaper to start at $25/user/mo against $29/user/mo.

DelightChat is the better fit for small teams centered on WhatsApp and social support. Help Scout is the better fit for small teams wanting established shared-inbox support.

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

  • Help Scout fits best

    Small teams wanting established shared-inbox support

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Side by side

Feature DelightChat 8.7/10 Visit ↗ Help Scout 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #2 in Shopify Help Desk Apps #4 in Shopify Help Desk Apps
Best for Small teams centered on WhatsApp and social support Small teams wanting established shared-inbox support
Pricing model Paid Free plan + paid
Starting price $29/mo $25/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days 15 days
Free trial length 14 days · no card needed 15 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs Email, Docs
Integrations 8 integrations 100+ integrations
Built for Small business, Mid-market Small business, Mid-market
Features DelightChat 0/3 · Help Scout 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats 5 agents Not checked yet
Our review
Pros
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Shared inbox, knowledge bases, workflows, and customer portal
  • iOS and Android apps plus Shopify integration
Cons
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
  • Standard starts at $25 per user per month
  • Advanced workflows and secure customer portal require Plus
  • Shopify order context is less explicit than commerce-focused options
Our verdict

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →

Help Scout brings customer conversations, help content, and team workflows into a cloud support workspace. For small teams supporting customers across email and other channels, its shared inbox includes internal notes and collision…

Read the review →
  1. DelightChatShopify Help Desk Apps 8.714-day trial
  2. Help ScoutShopify Help Desk Apps 8.5Free plan · 15-day trial

Strengths and trade-offs

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

  • Help Scout — where it wins

    • Free plan includes 5 users, 1 Inbox, and 1 Docs site
    • Shared inbox, knowledge bases, workflows, and customer portal
    • iOS and Android apps plus Shopify integration

    Where it doesn't

    • Standard starts at $25 per user per month
    • Advanced workflows and secure customer portal require Plus
    • Shopify order context is less explicit than commerce-focused options

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update