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Head-to-head · Shopify Help Desk Apps

Gorgias vs DelightChat

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Gorgias #1 in Shopify Help Desk Apps 8.9/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias
DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat

Gorgias leads on 0 checks, DelightChat on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGorgias · 8.9/10
  • Free trialboth

Gorgias scores higher on our rubric for shopify help desk apps: 8.9 against 8.7 out of 10; our editors rank them #1 and #2.

Gorgias is the better fit for shopify-first support teams needing commerce context. DelightChat is the better fit for small teams centered on WhatsApp and social support.

  • Gorgias fits best

    Shopify-first support teams needing commerce context

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

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Side by side

Feature Gorgias 8.9/10 Visit ↗ DelightChat 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #1 in Shopify Help Desk Apps #2 in Shopify Help Desk Apps
Best for Shopify-first support teams needing commerce context Small teams centered on WhatsApp and social support
Pricing model Paid Paid
Starting price 30-day trial $29/mo
Free plan — —
Free trial 30 days 14 days
Free trial length 30 days 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs · 24/7 Email, Phone, Docs
Integrations 300+ integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Gorgias 0/3 · DelightChat 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats Not checked yet 5 agents
Our review
Pros
  • Shows Shopify order, customer, and product context inside conversations
  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
  • Includes AI Agent, ticket automation, SLAs, help center, and analytics
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
Cons
  • No ongoing free plan; access starts with a paid plan after the trial
  • Its broad inbox and automation suite may be more than a small team needs
  • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
Our verdict

Gorgias is a customer support platform for ecommerce brands, with particular emphasis on Shopify merchants. It brings customer conversations into a shared inbox and surfaces Shopify order, customer, and product context alongside them.…

Read the review →

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →
  1. GorgiasShopify Help Desk Apps 8.930-day trial
  2. DelightChatShopify Help Desk Apps 8.714-day trial

Strengths and trade-offs

  • Gorgias — where it wins

    • Shows Shopify order, customer, and product context inside conversations
    • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
    • Includes AI Agent, ticket automation, SLAs, help center, and analytics

    Where it doesn't

    • No ongoing free plan; access starts with a paid plan after the trial
    • Its broad inbox and automation suite may be more than a small team needs
    • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update