Gorgias vs Herodesk

Gorgias8.9Visit HHerodesk8.2Visit

Higher score Gorgias #1 in Shopify Help Desk Apps 8.9/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

vs

H Herodesk #7 in Shopify Help Desk Apps 8.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Herodesk

• Gorgias fits best

  Shopify-first support teams needing commerce context

• Herodesk fits best

  Small teams needing Shopify context and mobile support

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	HHerodesk 8.2/10 Visit ↗
At a glance
Editor score	8.9	8.2
Ranking	#1 in Shopify Help Desk Apps	#7 in Shopify Help Desk Apps
Best for	Shopify-first support teams needing commerce context	Small teams needing Shopify context and mobile support
Pricing model	Paid	Free plan + paid
Starting price	30-day trial	—
Free plan	—	✓ (best)
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	GDPR, 2FA, SSO/SAML
Integrations	300+ integrations	35+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market
Features Gorgias 0/3 · Herodesk 3/3
Shopify order context	Not checked yet	✓ (best)
Knowledge base	Not checked yet	✓ (best)
Mobile agent app	Not checked yet	✓ (best)
Specs
Support channels	Not checked yet	Email, live chat, WhatsApp, Facebook Messenger, Instagram, phone
Automation features	Not checked yet	Rules, auto-replies, AI conversation sorting and translation, AI agent drafts and automated replies
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Shows Shopify order, customer, and product context inside conversations Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook Includes AI Agent, ticket automation, SLAs, help center, and analytics	Shows Shopify customer and order details alongside support conversations Combines inbox rules, auto-replies and a customer-facing help center Mobile apps and AI translation and sorting support work beyond the desktop
Cons	No ongoing free plan; access starts with a paid plan after the trial Its broad inbox and automation suite may be more than a small team needs The Shopify-centered workflow may not suit teams seeking a general-purpose help desk	Herodesk Free is limited to one user, one inbox and two channels AI-agent packages are separate from helpdesk plans Its paid tiers add capabilities progressively, so some tools require upgrades
Our verdict	Gorgias is a customer support platform for ecommerce brands, with particular emphasis on Shopify merchants. It brings customer conversations into a shared inbox and surfaces Shopify order, customer, and product context alongside them.… Read the review →	Herodesk brings customer conversations from email, live chat, WhatsApp, Facebook and Instagram into a shared inbox, with Shopify customer and order details alongside each conversation. It is aimed at webshops, B2B companies and SaaS teams,… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Shows Shopify order, customer, and product context inside conversations
  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
  • Includes AI Agent, ticket automation, SLAs, help center, and analytics

  Where it doesn't

  • No ongoing free plan; access starts with a paid plan after the trial
  • Its broad inbox and automation suite may be more than a small team needs
  • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk

• Herodesk — where it wins

  • Shows Shopify customer and order details alongside support conversations
  • Combines inbox rules, auto-replies and a customer-facing help center
  • Mobile apps and AI translation and sorting support work beyond the desktop

  Where it doesn't

  • Herodesk Free is limited to one user, one inbox and two channels
  • AI-agent packages are separate from helpdesk plans
  • Its paid tiers add capabilities progressively, so some tools require upgrades

• Gorgias8.9/10 · 30-day trial

  A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.

  Visit GorgiasFull verdict →
• HHerodesk8.2/10 · Free plan · 14-day trial

  Shopify order context, shared conversations and mobile support for small teams.

  Visit HerodeskFull verdict →