Crisp vs Herodesk

Crisp8.4Visit HHerodesk8.2Visit

Higher score Crisp #5 in Shopify Help Desk Apps 8.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp

vs

H Herodesk #7 in Shopify Help Desk Apps 8.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Herodesk

• Crisp fits best

  Teams seeking a mature multichannel chat and inbox tool

• Herodesk fits best

  Small teams needing Shopify context and mobile support

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Side by side

Feature	Crisp 8.4/10 Visit ↗	HHerodesk 8.2/10 Visit ↗
At a glance
Editor score	8.4	8.2
Ranking	#5 in Shopify Help Desk Apps	#7 in Shopify Help Desk Apps
Best for	Teams seeking a mature multichannel chat and inbox tool	Small teams needing Shopify context and mobile support
Pricing model	Free plan + paid	Free plan + paid
Starting price	$45/mo	—
Free plan	✓	✓
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Docs	Email, Docs
Compliance	GDPR, 2FA	GDPR, 2FA, SSO/SAML
Integrations	2,000+ integrations	35+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market
Features Crisp 0/3 · Herodesk 3/3
Shopify order context	Not checked yet	✓ (best)
Knowledge base	Not checked yet	✓ (best)
Mobile agent app	Not checked yet	✓ (best)
Specs
Support channels	Not checked yet	Email, live chat, WhatsApp, Facebook Messenger, Instagram, phone
Automation features	Not checked yet	Rules, auto-replies, AI conversation sorting and translation, AI agent drafts and automated replies
Included agent seats	2 agents	Not checked yet
Our review
Pros	Shared inbox combines live conversations across messaging channels. AI agents, chatbot workflows and no-code automation support service flows. Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.	Shows Shopify customer and order details alongside support conversations Combines inbox rules, auto-replies and a customer-facing help center Mobile apps and AI translation and sorting support work beyond the desktop
Cons	Shopify integration is not paired with Shopify-specific support actions. Paid plans rise from $45 to $295 per workspace per month. The Free plan includes just 2 agents.	Herodesk Free is limited to one user, one inbox and two channels AI-agent packages are separate from helpdesk plans Its paid tiers add capabilities progressively, so some tools require upgrades
Our verdict	Crisp brings website chat, a shared omnichannel inbox, customer profiles, CRM capabilities, analytics, and knowledge-base tools into one customer support platform. It is aimed at support, sales, and marketing teams that handle… Read the review →	Herodesk brings customer conversations from email, live chat, WhatsApp, Facebook and Instagram into a shared inbox, with Shopify customer and order details alongside each conversation. It is aimed at webshops, B2B companies and SaaS teams,… Read the review →

Strengths and trade-offs

• Crisp — where it wins

  • Shared inbox combines live conversations across messaging channels.
  • AI agents, chatbot workflows and no-code automation support service flows.
  • Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.

  Where it doesn't

  • Shopify integration is not paired with Shopify-specific support actions.
  • Paid plans rise from $45 to $295 per workspace per month.
  • The Free plan includes just 2 agents.

• Herodesk — where it wins

  • Shows Shopify customer and order details alongside support conversations
  • Combines inbox rules, auto-replies and a customer-facing help center
  • Mobile apps and AI translation and sorting support work beyond the desktop

  Where it doesn't

  • Herodesk Free is limited to one user, one inbox and two channels
  • AI-agent packages are separate from helpdesk plans
  • Its paid tiers add capabilities progressively, so some tools require upgrades

• Crisp8.4/10 · Free plan · 14-day trial

  A broad customer messaging suite with Shopify integration, but not Shopify-specific support actions.

  Visit CrispFull verdict →
• HHerodesk8.2/10 · Free plan · 14-day trial

  Shopify order context, shared conversations and mobile support for small teams.

  Visit HerodeskFull verdict →