Help Scout vs Herodesk

Help Scout8.5Visit HHerodesk8.2Visit

Higher score Help Scout #4 in Shopify Help Desk Apps 8.5/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Help Scout

vs

H Herodesk #7 in Shopify Help Desk Apps 8.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Herodesk

• Help Scout fits best

  Small teams wanting established shared-inbox support

• Herodesk fits best

  Small teams needing Shopify context and mobile support

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Side by side

Feature	Help Scout 8.5/10 Visit ↗	HHerodesk 8.2/10 Visit ↗
At a glance
Editor score	8.5	8.2
Ranking	#4 in Shopify Help Desk Apps	#7 in Shopify Help Desk Apps
Best for	Small teams wanting established shared-inbox support	Small teams needing Shopify context and mobile support
Pricing model	Free plan + paid	Free plan + paid
Starting price	$25/user/mo	—
Free plan	✓	✓
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Money-back guarantee	30 days	60 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Docs	Email, Docs
Compliance	HIPAA, SSO/SAML, 2FA	GDPR, 2FA, SSO/SAML
Integrations	100+ integrations	35+ integrations
Built for	Small business, Mid-market	Small business, Mid-market
Features Help Scout 0/3 · Herodesk 3/3
Shopify order context	Not checked yet	✓ (best)
Knowledge base	Not checked yet	✓ (best)
Mobile agent app	Not checked yet	✓ (best)
Specs
Support channels	Not checked yet	Email, live chat, WhatsApp, Facebook Messenger, Instagram, phone
Automation features	Not checked yet	Rules, auto-replies, AI conversation sorting and translation, AI agent drafts and automated replies
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Free plan includes 5 users, 1 Inbox, and 1 Docs site Shared inbox, knowledge bases, workflows, and customer portal iOS and Android apps plus Shopify integration	Shows Shopify customer and order details alongside support conversations Combines inbox rules, auto-replies and a customer-facing help center Mobile apps and AI translation and sorting support work beyond the desktop
Cons	Standard starts at $25 per user per month Advanced workflows and secure customer portal require Plus Shopify order context is less explicit than commerce-focused options	Herodesk Free is limited to one user, one inbox and two channels AI-agent packages are separate from helpdesk plans Its paid tiers add capabilities progressively, so some tools require upgrades
Our verdict	Help Scout brings customer conversations, help content, and team workflows into a cloud support workspace. For small teams supporting customers across email and other channels, its shared inbox includes internal notes and collision… Read the review →	Herodesk brings customer conversations from email, live chat, WhatsApp, Facebook and Instagram into a shared inbox, with Shopify customer and order details alongside each conversation. It is aimed at webshops, B2B companies and SaaS teams,… Read the review →

Strengths and trade-offs

• Help Scout — where it wins

  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Shared inbox, knowledge bases, workflows, and customer portal
  • iOS and Android apps plus Shopify integration

  Where it doesn't

  • Standard starts at $25 per user per month
  • Advanced workflows and secure customer portal require Plus
  • Shopify order context is less explicit than commerce-focused options

• Herodesk — where it wins

  • Shows Shopify customer and order details alongside support conversations
  • Combines inbox rules, auto-replies and a customer-facing help center
  • Mobile apps and AI translation and sorting support work beyond the desktop

  Where it doesn't

  • Herodesk Free is limited to one user, one inbox and two channels
  • AI-agent packages are separate from helpdesk plans
  • Its paid tiers add capabilities progressively, so some tools require upgrades

• Help Scout8.5/10 · Free plan · 15-day trial

  A broad support workspace for small teams, with less explicit Shopify order context.

  Visit Help ScoutFull verdict →
• HHerodesk8.2/10 · Free plan · 14-day trial

  Shopify order context, shared conversations and mobile support for small teams.

  Visit HerodeskFull verdict →