Gorgias vs Help Scout

Gorgias8.9Visit Help Scout8.5Visit

Higher score Gorgias #1 in Shopify Help Desk Apps 8.9/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

vs

Help Scout #4 in Shopify Help Desk Apps 8.5/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Help Scout

• Gorgias fits best

  Shopify-first support teams needing commerce context

• Help Scout fits best

  Small teams wanting established shared-inbox support

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	Help Scout 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#1 in Shopify Help Desk Apps	#4 in Shopify Help Desk Apps
Best for	Shopify-first support teams needing commerce context	Small teams wanting established shared-inbox support
Pricing model	Paid	Free plan + paid
Starting price	30-day trial	$25/user/mo
Free plan	—	✓ (best)
Free trial	30 days	15 days
Free trial length	30 days	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	HIPAA, SSO/SAML, 2FA
Integrations	300+ integrations	100+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market
Features Gorgias 0/3 · Help Scout 0/3
Shopify order context	Not checked yet	Not checked yet
Knowledge base	Not checked yet	Not checked yet
Mobile agent app	Not checked yet	Not checked yet
Specs
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Shows Shopify order, customer, and product context inside conversations Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook Includes AI Agent, ticket automation, SLAs, help center, and analytics	Free plan includes 5 users, 1 Inbox, and 1 Docs site Shared inbox, knowledge bases, workflows, and customer portal iOS and Android apps plus Shopify integration
Cons	No ongoing free plan; access starts with a paid plan after the trial Its broad inbox and automation suite may be more than a small team needs The Shopify-centered workflow may not suit teams seeking a general-purpose help desk	Standard starts at $25 per user per month Advanced workflows and secure customer portal require Plus Shopify order context is less explicit than commerce-focused options
Our verdict	Gorgias is a customer support platform for ecommerce brands, with particular emphasis on Shopify merchants. It brings customer conversations into a shared inbox and surfaces Shopify order, customer, and product context alongside them.… Read the review →	Help Scout brings customer conversations, help content, and team workflows into a cloud support workspace. For small teams supporting customers across email and other channels, its shared inbox includes internal notes and collision… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Shows Shopify order, customer, and product context inside conversations
  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook
  • Includes AI Agent, ticket automation, SLAs, help center, and analytics

  Where it doesn't

  • No ongoing free plan; access starts with a paid plan after the trial
  • Its broad inbox and automation suite may be more than a small team needs
  • The Shopify-centered workflow may not suit teams seeking a general-purpose help desk

• Help Scout — where it wins

  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Shared inbox, knowledge bases, workflows, and customer portal
  • iOS and Android apps plus Shopify integration

  Where it doesn't

  • Standard starts at $25 per user per month
  • Advanced workflows and secure customer portal require Plus
  • Shopify order context is less explicit than commerce-focused options

• Gorgias8.9/10 · 30-day trial

  A Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.

  Visit GorgiasFull verdict →
• Help Scout8.5/10 · Free plan · 15-day trial

  A broad support workspace for small teams, with less explicit Shopify order context.

  Visit Help ScoutFull verdict →