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Head-to-head · Shopify Help Desk Apps

Help Scout vs Richpanel

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Help Scout #4 in Shopify Help Desk Apps 8.5/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Help Scout
Richpanel #8 in Shopify Help Desk Apps 8.1/10 Paid ✓ 0 of 3 features Visit Richpanel

Help Scout leads on 2 checks, Richpanel on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHelp Scout · 8.5/10
  • Lowest starting priceHelp Scout · $25/user/mo
  • Free planonly Help Scout
  • Free trialonly Help Scout

Help Scout scores higher on our rubric for shopify help desk apps: 8.5 against 8.1 out of 10; our editors rank them #4 and #8.

Help Scout offers free plan; Richpanel doesn't. Help Scout is cheaper to start at $25/user/mo against $99/user/mo.

Help Scout is the better fit for small teams wanting established shared-inbox support. Richpanel is the better fit for larger teams automating commerce support.

  • Help Scout fits best

    Small teams wanting established shared-inbox support

  • Richpanel fits best

    Larger teams automating commerce support

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Side by side

Feature Help Scout 8.5/10 Visit ↗ Richpanel 8.1/10 Visit ↗
At a glance
Editor score 8.5 8.1
Ranking #4 in Shopify Help Desk Apps #8 in Shopify Help Desk Apps
Best for Small teams wanting established shared-inbox support Larger teams automating commerce support
Pricing model Free plan + paid Paid
Starting price $25/user/mo (best) $99/seat/mo
Free plan ✓ (best) —
Free trial 15 days —
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Docs Email, Phone, Docs
Compliance HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 100+ integrations 16 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features Help Scout 0/3 · Richpanel 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats Not checked yet Not checked yet
Our review
Pros
  • Free plan includes 5 users, 1 Inbox, and 1 Docs site
  • Shared inbox, knowledge bases, workflows, and customer portal
  • iOS and Android apps plus Shopify integration
  • Combines channel conversations with customer, order, and subscription context
  • Supports self-service order tracking and eligible order changes
  • Includes routing, SLA targets, and team, revenue, and self-service reporting
Cons
  • Standard starts at $25 per user per month
  • Advanced workflows and secure customer portal require Plus
  • Shopify order context is less explicit than commerce-focused options
  • Helpdesk seats start at $99 per seat per month
  • AI conversations and returns add-ons have separate charges
  • The feature set may be more than smaller support teams need
Our verdict

Help Scout brings customer conversations, help content, and team workflows into a cloud support workspace. For small teams supporting customers across email and other channels, its shared inbox includes internal notes and collision…

Read the review →

Richpanel brings ecommerce support conversations, customer and order details, automation, and self-service into one help desk. It is aimed at ecommerce brands, especially larger teams handling customer questions alongside order changes and…

Read the review →
  1. Help ScoutShopify Help Desk Apps 8.5Free plan · 15-day trial
  2. RichpanelShopify Help Desk Apps 8.1Paid

Strengths and trade-offs

  • Help Scout — where it wins

    • Free plan includes 5 users, 1 Inbox, and 1 Docs site
    • Shared inbox, knowledge bases, workflows, and customer portal
    • iOS and Android apps plus Shopify integration

    Where it doesn't

    • Standard starts at $25 per user per month
    • Advanced workflows and secure customer portal require Plus
    • Shopify order context is less explicit than commerce-focused options

  • Richpanel — where it wins

    • Combines channel conversations with customer, order, and subscription context
    • Supports self-service order tracking and eligible order changes
    • Includes routing, SLA targets, and team, revenue, and self-service reporting

    Where it doesn't

    • Helpdesk seats start at $99 per seat per month
    • AI conversations and returns add-ons have separate charges
    • The feature set may be more than smaller support teams need

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update