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Head-to-head · Shopify Help Desk Apps

DelightChat vs Richpanel

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat
Richpanel #8 in Shopify Help Desk Apps 8.1/10 Paid ✓ 0 of 3 features Visit Richpanel

DelightChat leads on 1 check, Richpanel on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDelightChat · 8.7/10
  • Lowest starting priceDelightChat · $29/mo
  • Free trialonly DelightChat

DelightChat scores higher on our rubric for shopify help desk apps: 8.7 against 8.1 out of 10; our editors rank them #2 and #8.

DelightChat is cheaper to start at $29/user/mo against $99/user/mo.

DelightChat is the better fit for small teams centered on WhatsApp and social support. Richpanel is the better fit for larger teams automating commerce support.

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

  • Richpanel fits best

    Larger teams automating commerce support

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Side by side

Feature DelightChat 8.7/10 Visit ↗ Richpanel 8.1/10 Visit ↗
At a glance
Editor score 8.7 8.1
Ranking #2 in Shopify Help Desk Apps #8 in Shopify Help Desk Apps
Best for Small teams centered on WhatsApp and social support Larger teams automating commerce support
Pricing model Paid Paid
Starting price $29/mo (best) $99/seat/mo
Free plan — —
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Phone, Docs Email, Phone, Docs
Integrations 8 integrations 16 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features DelightChat 0/3 · Richpanel 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats 5 agents Not checked yet
Our review
Pros
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
  • Combines channel conversations with customer, order, and subscription context
  • Supports self-service order tracking and eligible order changes
  • Includes routing, SLA targets, and team, revenue, and self-service reporting
Cons
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
  • Helpdesk seats start at $99 per seat per month
  • AI conversations and returns add-ons have separate charges
  • The feature set may be more than smaller support teams need
Our verdict

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →

Richpanel brings ecommerce support conversations, customer and order details, automation, and self-service into one help desk. It is aimed at ecommerce brands, especially larger teams handling customer questions alongside order changes and…

Read the review →
  1. DelightChatShopify Help Desk Apps 8.714-day trial
  2. RichpanelShopify Help Desk Apps 8.1Paid

Strengths and trade-offs

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

  • Richpanel — where it wins

    • Combines channel conversations with customer, order, and subscription context
    • Supports self-service order tracking and eligible order changes
    • Includes routing, SLA targets, and team, revenue, and self-service reporting

    Where it doesn't

    • Helpdesk seats start at $99 per seat per month
    • AI conversations and returns add-ons have separate charges
    • The feature set may be more than smaller support teams need

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update