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Head-to-head · Shopify Help Desk Apps

DelightChat vs Freshdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score DelightChat #2 in Shopify Help Desk Apps 8.7/10 14-day trial Free trial✓ 0 of 3 features Visit DelightChat
Freshdesk #3 in Shopify Help Desk Apps 8.6/10 14-day trial Free trial✓ 0 of 3 features Visit Freshdesk

DelightChat leads on 0 checks, Freshdesk on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDelightChat · 8.7/10
  • Lowest starting priceFreshdesk · $19/user/mo
  • Free trialboth

DelightChat scores higher on our rubric for shopify help desk apps: 8.7 against 8.6 out of 10; our editors rank them #2 and #3.

Freshdesk is cheaper to start at $19/user/mo against $29/user/mo.

DelightChat is the better fit for small teams centered on WhatsApp and social support. Freshdesk is the better fit for teams prioritizing established ticketing and self-service.

  • DelightChat fits best

    Small teams centered on WhatsApp and social support

  • Freshdesk fits best

    Teams prioritizing established ticketing and self-service

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature DelightChat 8.7/10 Visit ↗ Freshdesk 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #2 in Shopify Help Desk Apps #3 in Shopify Help Desk Apps
Best for Small teams centered on WhatsApp and social support Teams prioritizing established ticketing and self-service
Pricing model Paid Paid
Starting price $29/mo $19/user/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs Email, Live chat, Phone, Tickets, Community, Docs
Integrations 8 integrations 1,000+ integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features DelightChat 0/3 · Freshdesk 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats 5 agents Not checked yet
Our review
Pros
  • Shows Shopify customer and order context inside a shared inbox
  • Combines WhatsApp, Instagram, Messenger, email, and live chat
  • Adds ticket workflows, automation, and mobile apps for iOS and Android
  • Combines shared inboxes, ticketing, SLAs, and automation.
  • Offers customer portals and knowledge base articles for self-service.
  • Shopify integration plus a REST API for support data and resources.
Cons
  • No free plan; monthly plans start at $29
  • WhatsApp conversation charges are billed separately
  • Ticket and contact limits vary by plan
  • Shopify-specific workflows are not a prominent part of its feature set.
  • Growth, Pro, and Enterprise are billed per agent, with annual pricing.
  • Advanced routing, custom objects, and audit logs require higher-tier plans.
Our verdict

DelightChat brings customer support and WhatsApp marketing into a shared inbox for ecommerce and direct-to-consumer brands. Shopify customer and order data appear in the inbox, alongside conversations from WhatsApp, Instagram, Facebook…

Read the review →

Freshdesk is a customer support help desk for teams handling inquiries through ticketing and shared inboxes. It suits support teams that want established case management alongside self-service options, including a customer portal and…

Read the review →
  1. DelightChatShopify Help Desk Apps 8.714-day trial
  2. FreshdeskShopify Help Desk Apps 8.614-day trial

Strengths and trade-offs

  • DelightChat — where it wins

    • Shows Shopify customer and order context inside a shared inbox
    • Combines WhatsApp, Instagram, Messenger, email, and live chat
    • Adds ticket workflows, automation, and mobile apps for iOS and Android

    Where it doesn't

    • No free plan; monthly plans start at $29
    • WhatsApp conversation charges are billed separately
    • Ticket and contact limits vary by plan

  • Freshdesk — where it wins

    • Combines shared inboxes, ticketing, SLAs, and automation.
    • Offers customer portals and knowledge base articles for self-service.
    • Shopify integration plus a REST API for support data and resources.

    Where it doesn't

    • Shopify-specific workflows are not a prominent part of its feature set.
    • Growth, Pro, and Enterprise are billed per agent, with annual pricing.
    • Advanced routing, custom objects, and audit logs require higher-tier plans.

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update