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Head-to-head · Shopify Help Desk Apps

Front vs Richpanel

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Front #6 in Shopify Help Desk Apps 8.3/10 14-day trial Free trial✓ 0 of 3 features Visit Front
Richpanel #8 in Shopify Help Desk Apps 8.1/10 Paid ✓ 0 of 3 features Visit Richpanel

Front leads on 1 check, Richpanel on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFront · 8.3/10
  • Lowest starting priceFront · $25/seat/mo
  • Free trialonly Front

Front scores higher on our rubric for shopify help desk apps: 8.3 against 8.1 out of 10; our editors rank them #6 and #8.

Front is cheaper to start at $25/user/mo against $99/user/mo.

Front is the better fit for teams needing collaborative omnichannel ticket management. Richpanel is the better fit for larger teams automating commerce support.

  • Front fits best

    Teams needing collaborative omnichannel ticket management

  • Richpanel fits best

    Larger teams automating commerce support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Front 8.3/10 Visit ↗ Richpanel 8.1/10 Visit ↗
At a glance
Editor score 8.3 8.1
Ranking #6 in Shopify Help Desk Apps #8 in Shopify Help Desk Apps
Best for Teams needing collaborative omnichannel ticket management Larger teams automating commerce support
Pricing model Paid Paid
Starting price $25/seat/mo (best) $99/seat/mo
Free plan — —
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Tickets, Community, Docs Email, Phone, Docs
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 130+ integrations 16 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Front 0/3 · Richpanel 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats Not checked yet Not checked yet
Our review
Pros
  • Shared inboxes combine conversations with ticket routing and prioritization.
  • Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp.
  • Rules, time goals, portals, and analytics support structured service workflows.
  • Combines channel conversations with customer, order, and subscription context
  • Supports self-service order tracking and eligible order changes
  • Includes routing, SLA targets, and team, revenue, and self-service reporting
Cons
  • Starter is limited to single-channel support.
  • Omnichannel support starts with the $65 Professional plan.
  • Its broad customer-operations focus offers less explicit Shopify commerce context.
  • Helpdesk seats start at $99 per seat per month
  • AI conversations and returns add-ons have separate charges
  • The feature set may be more than smaller support teams need
Our verdict

Front brings shared inboxes and ticketing together for teams handling customer conversations across support, operations, inbound sales, account management, and customer success. Agents can assign and route tickets, set custom statuses and…

Read the review →

Richpanel brings ecommerce support conversations, customer and order details, automation, and self-service into one help desk. It is aimed at ecommerce brands, especially larger teams handling customer questions alongside order changes and…

Read the review →
  1. FrontShopify Help Desk Apps 8.314-day trial
  2. RichpanelShopify Help Desk Apps 8.1Paid

Strengths and trade-offs

  • Front — where it wins

    • Shared inboxes combine conversations with ticket routing and prioritization.
    • Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp.
    • Rules, time goals, portals, and analytics support structured service workflows.

    Where it doesn't

    • Starter is limited to single-channel support.
    • Omnichannel support starts with the $65 Professional plan.
    • Its broad customer-operations focus offers less explicit Shopify commerce context.

  • Richpanel — where it wins

    • Combines channel conversations with customer, order, and subscription context
    • Supports self-service order tracking and eligible order changes
    • Includes routing, SLA targets, and team, revenue, and self-service reporting

    Where it doesn't

    • Helpdesk seats start at $99 per seat per month
    • AI conversations and returns add-ons have separate charges
    • The feature set may be more than smaller support teams need

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update