Front vs Herodesk

Front8.3Visit HHerodesk8.2Visit

Higher score Front #6 in Shopify Help Desk Apps 8.3/10 14-day trial Free trial✓ 0 of 3 features Visit Front

vs

H Herodesk #7 in Shopify Help Desk Apps 8.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Herodesk

• Front fits best

  Teams needing collaborative omnichannel ticket management

• Herodesk fits best

  Small teams needing Shopify context and mobile support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Front 8.3/10 Visit ↗	HHerodesk 8.2/10 Visit ↗
At a glance
Editor score	8.3	8.2
Ranking	#6 in Shopify Help Desk Apps	#7 in Shopify Help Desk Apps
Best for	Teams needing collaborative omnichannel ticket management	Small teams needing Shopify context and mobile support
Pricing model	Paid	Free plan + paid
Starting price	$25/seat/mo	—
Free plan	—	✓ (best)
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Tickets, Community, Docs	Email, Docs
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	GDPR, 2FA, SSO/SAML
Integrations	130+ integrations	35+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market
Features Front 0/3 · Herodesk 3/3
Shopify order context	Not checked yet	✓ (best)
Knowledge base	Not checked yet	✓ (best)
Mobile agent app	Not checked yet	✓ (best)
Specs
Support channels	Not checked yet	Email, live chat, WhatsApp, Facebook Messenger, Instagram, phone
Automation features	Not checked yet	Rules, auto-replies, AI conversation sorting and translation, AI agent drafts and automated replies
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Shared inboxes combine conversations with ticket routing and prioritization. Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp. Rules, time goals, portals, and analytics support structured service workflows.	Shows Shopify customer and order details alongside support conversations Combines inbox rules, auto-replies and a customer-facing help center Mobile apps and AI translation and sorting support work beyond the desktop
Cons	Starter is limited to single-channel support. Omnichannel support starts with the $65 Professional plan. Its broad customer-operations focus offers less explicit Shopify commerce context.	Herodesk Free is limited to one user, one inbox and two channels AI-agent packages are separate from helpdesk plans Its paid tiers add capabilities progressively, so some tools require upgrades
Our verdict	Front brings shared inboxes and ticketing together for teams handling customer conversations across support, operations, inbound sales, account management, and customer success. Agents can assign and route tickets, set custom statuses and… Read the review →	Herodesk brings customer conversations from email, live chat, WhatsApp, Facebook and Instagram into a shared inbox, with Shopify customer and order details alongside each conversation. It is aimed at webshops, B2B companies and SaaS teams,… Read the review →

Strengths and trade-offs

• Front — where it wins

  • Shared inboxes combine conversations with ticket routing and prioritization.
  • Omnichannel plans cover email, chat, SMS, social, Slack, and WhatsApp.
  • Rules, time goals, portals, and analytics support structured service workflows.

  Where it doesn't

  • Starter is limited to single-channel support.
  • Omnichannel support starts with the $65 Professional plan.
  • Its broad customer-operations focus offers less explicit Shopify commerce context.

• Herodesk — where it wins

  • Shows Shopify customer and order details alongside support conversations
  • Combines inbox rules, auto-replies and a customer-facing help center
  • Mobile apps and AI translation and sorting support work beyond the desktop

  Where it doesn't

  • Herodesk Free is limited to one user, one inbox and two channels
  • AI-agent packages are separate from helpdesk plans
  • Its paid tiers add capabilities progressively, so some tools require upgrades

• Front8.3/10 · 14-day trial

  A collaborative help desk with broad channels, automation, and annual per-seat pricing.

  Visit FrontFull verdict →
• HHerodesk8.2/10 · Free plan · 14-day trial

  Shopify order context, shared conversations and mobile support for small teams.

  Visit HerodeskFull verdict →