Herodesk
Herodesk: A multichannel helpdesk for small commerce teams, with Shopify context and mobile apps. Ranked #10 of 32 in Customer Service Email Management Software by our editors (8.2/10); pricing: Free plan · 14-day trial; best for small commerce teams needing mobile, multichannel support.
At a glance
- Editor score8.2 / 10
- PricingFree plan · 14-day trial
- Best forSmall commerce teams needing mobile, multichannel support
- Free planYes
- Founded2023 · Aarhus, Denmark
- Facts checked9 Oct 2026
Where it wins
- Combines email, live chat and social channels in a shared inbox
- Shows Shopify customer and order details alongside conversations
- Paid plans add mobile apps, rules, help center and AI tools
Where it doesn't
- Free plan is limited to 1 user, 1 inbox and 2 channels
- AI-agent usage is priced separately from helpdesk seats
- Pro-only teams, single sign-on and SLAs may exceed small-team needs
Our verdict on Herodesk
Herodesk is a cloud helpdesk that brings customer conversations into a shared inbox, with customer and order context alongside them. It is aimed at webshops, B2B companies and SaaS teams, with a particularly useful fit for small commerce teams handling support across email, live chat, WhatsApp, Facebook Messenger and Instagram. Shopify order details can appear in the support workflow, while mobile apps support replies on the go. Teams that mainly need a single email inbox may find its broader channel and commerce features unnecessary.
The plan structure starts with Herodesk Free: one user, one inbox and two channels, with email, live chat, quick replies and signatures. A 14-day free trial is also offered, with no card required. Basic adds unlimited inboxes and channels, rules, views, a mobile app, help center and auto-replies. Plus includes those features as well as AI translation and sorting, customer details and tags, and scheduled replies. Pro adds teams, two-factor login, single sign-on, SLAs and Flow prioritisation. AI-agent packages are separate from helpdesk seats, so teams considering automated replies should account for that additional component.
Herodesk’s commerce and channel integrations include Shopify, Shopware, Magento, DanDomain, PrestaShop, WooCommerce, Facebook Messenger, Instagram, WhatsApp, Pipedrive, HubSpot and Klaviyo; REST API and webhooks extend its connection options. Its help center and automation features make it more than a shared mailbox, while AI features include translation, sorting, reply drafts and automated customer replies. The feature breadth suits teams consolidating commerce support channels, but businesses needing a simple email-only workflow may prefer a narrower tool. Pro’s team controls and service targets are more relevant when support processes require those capabilities.
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Herodesk pricing
All 4 Herodesk plans and prices →
Herodesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Gmail integration | Not verified |
| Shared inbox | Not verified |
| Ticket workflows | Not verified |
| Internal collaboration | Not verified |
| Supported channels | Not verified |
| Free trial | 14 days · no card needed |
| Money-back guarantee | 60 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, 2FA, SSO/SAML |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 35+ integrations: Shopify, Shopware, Magento, DanDomain, PrestaShop, WooCommerce … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | herodesk.com |
| Facts checked | 9 Oct 2026 |
Herodesk integrations
Herodesk lists 35+ integrations on its own site — the 12 named here are the ones its pages call out.
- Shopify
- Shopware
- Magento
- DanDomain
- PrestaShop
- WooCommerce
- Facebook Messenger
- Pipedrive
- HubSpot
- Klaviyo
See all Herodesk integrations →
Alternatives to Herodesk
- Help ScoutA broad support inbox with a free entry plan and paid tiers for growing teams.9.3
- Teamwork DeskFull ticketing starts at $9.50 per user per month with annual billing.9.1
- FrontA flexible shared inbox for teams managing support across multiple channels.8.9
See all Herodesk alternatives →
Also Ranked In
Herodesk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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