Teamwork Desk
Teamwork Desk: A low-cost help desk with core ticketing, automation, portals, SLAs, and AI summaries. Ranked #10 of 100 in Help Desk Software by our editors (8.4/10); pricing: 30-day trial; best for small teams wanting low-cost core help desk tools.
At a glance
- Editor score8.4 / 10
- Pricing30-day trial
- Best forSmall teams wanting low-cost core help desk tools
- Free planNo
- Paid from$9.50/user/mo
- SLA managementYes
- Founded2007 · Cork, Ireland
- Facts checked20 Sep 2026
Where it wins
- Shared inboxes, ticket automation, portals, and Help Docs
- SLAs cover response and resolution targets
- AI summaries, mobile apps, and API access included
Where it doesn't
- No free plan is available
- Starter supports up to 10 agents
- Full reporting and SLAs begin on the Premium plan
Our verdict on Teamwork Desk
Teamwork Desk is a cloud-based help desk for client-service businesses and support teams that manage customer emails and support requests. It converts emails into tickets and combines shared and unified inboxes with ticket management, customer portals, Help Docs knowledge bases, embeddable contact forms, live chat, reporting, and mobile apps. Its feature set suits small teams that need structured support operations without focusing exclusively on ticket intake.
The published plans show a paid structure with four tiers. Starter begins at 9.5 per user per month with annual billing and includes Teamwork.com integration, a free Help Docs site, a Customer Portal, and up to 10 agents. Pro adds time tracking on tickets, triggers, live chat, and unlimited agents. Premium adds customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets, and Service Level Agreements. Enterprise adds HIPAA verification. This progression makes the lower tier suitable for core ticket handling, while teams needing broader service management or larger agent coverage have clear upgrade paths.
Teamwork Desk also fits teams that want several access routes and connected workflows: it supports web, iOS, Android, and API access, with integrations for Teamwork.com, Mailchimp, Delighted, Outlook, Gmail, and Zapier. Customers can submit, view, and reply to requests through the portal, while agents can use reporting on response times, performance, and ticket activity. Small teams wanting core help desk tools, customer self-service, and automation should consider it. Teams requiring a free plan or more than 10 agents on Starter should choose a different tier or alternative.
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Teamwork Desk pricing
All 4 Teamwork Desk plans and prices →
Teamwork Desk fact sheet
| Free plan | No |
|---|---|
| Paid from | $9.50/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 10 |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | HIPAA, SSO/SAML, 2FA |
| Support | Email, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 13 integrations: Teamwork.com, Mailchimp, Gmail, Outlook, HubSpot, Stripe … See all → |
| Pricing | 30-day trial (source) |
| Website | teamwork.com |
| Facts checked | 20 Sep 2026 |
Teamwork Desk integrations
Teamwork Desk lists 13 integrations on its own site.
- Teamwork.com
- Mailchimp
- Gmail
- Outlook
- HubSpot
- Stripe
- Delighted
- Zapier
- Make
- Freshdesk
- Zendesk
- ChurnZero
- Zoho Analytics
See all Teamwork Desk integrations →
Alternatives to Teamwork Desk
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Teamwork Desk alternatives →
Also Ranked In
Teamwork Desk is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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