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Head-to-head · Shopify Help Desk Apps

Crisp vs Richpanel

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Crisp #5 in Shopify Help Desk Apps 8.4/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
Richpanel #8 in Shopify Help Desk Apps 8.1/10 Paid ✓ 0 of 3 features Visit Richpanel

Crisp leads on 2 checks, Richpanel on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.4/10
  • Lowest starting priceCrisp · $45/mo
  • Free planonly Crisp
  • Free trialonly Crisp

Crisp scores higher on our rubric for shopify help desk apps: 8.4 against 8.1 out of 10; our editors rank them #5 and #8.

Crisp offers free plan; Richpanel doesn't. Crisp is cheaper to start at $45/user/mo against $99/user/mo.

Crisp is the better fit for teams seeking a mature multichannel chat and inbox tool. Richpanel is the better fit for larger teams automating commerce support.

  • Crisp fits best

    Teams seeking a mature multichannel chat and inbox tool

  • Richpanel fits best

    Larger teams automating commerce support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Crisp 8.4/10 Visit ↗ Richpanel 8.1/10 Visit ↗
At a glance
Editor score 8.4 8.1
Ranking #5 in Shopify Help Desk Apps #8 in Shopify Help Desk Apps
Best for Teams seeking a mature multichannel chat and inbox tool Larger teams automating commerce support
Pricing model Free plan + paid Paid
Starting price $45/mo (best) $99/seat/mo
Free plan ✓ (best) —
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Docs Email, Phone, Docs
Compliance GDPR, 2FA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 2,000+ integrations 16 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Crisp 0/3 · Richpanel 0/3
Shopify order context Not checked yet Not checked yet
Knowledge base Not checked yet Not checked yet
Mobile agent app Not checked yet Not checked yet
Specs
Support channels Not checked yet Not checked yet
Automation features Not checked yet Not checked yet
Included agent seats 2 agents Not checked yet
Our review
Pros
  • Shared inbox combines live conversations across messaging channels.
  • AI agents, chatbot workflows and no-code automation support service flows.
  • Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.
  • Combines channel conversations with customer, order, and subscription context
  • Supports self-service order tracking and eligible order changes
  • Includes routing, SLA targets, and team, revenue, and self-service reporting
Cons
  • Shopify integration is not paired with Shopify-specific support actions.
  • Paid plans rise from $45 to $295 per workspace per month.
  • The Free plan includes just 2 agents.
  • Helpdesk seats start at $99 per seat per month
  • AI conversations and returns add-ons have separate charges
  • The feature set may be more than smaller support teams need
Our verdict

Crisp brings website chat, a shared omnichannel inbox, customer profiles, CRM capabilities, analytics, and knowledge-base tools into one customer support platform. It is aimed at support, sales, and marketing teams that handle…

Read the review →

Richpanel brings ecommerce support conversations, customer and order details, automation, and self-service into one help desk. It is aimed at ecommerce brands, especially larger teams handling customer questions alongside order changes and…

Read the review →
  1. CrispShopify Help Desk Apps 8.4Free plan · 14-day trial
  2. RichpanelShopify Help Desk Apps 8.1Paid

Strengths and trade-offs

  • Crisp — where it wins

    • Shared inbox combines live conversations across messaging channels.
    • AI agents, chatbot workflows and no-code automation support service flows.
    • Integrates with Shopify, WooCommerce, Slack, CRMs and automation tools.

    Where it doesn't

    • Shopify integration is not paired with Shopify-specific support actions.
    • Paid plans rise from $45 to $295 per workspace per month.
    • The Free plan includes just 2 agents.

  • Richpanel — where it wins

    • Combines channel conversations with customer, order, and subscription context
    • Supports self-service order tracking and eligible order changes
    • Includes routing, SLA targets, and team, revenue, and self-service reporting

    Where it doesn't

    • Helpdesk seats start at $99 per seat per month
    • AI conversations and returns add-ons have separate charges
    • The feature set may be more than smaller support teams need
  • Crisp8.4/10 · Free plan · 14-day trial

    A broad customer messaging suite with Shopify integration, but not Shopify-specific support actions.

    Visit CrispFull verdict →
  • Richpanel8.1/10 · Paid

    A commerce-focused help desk with order context, self-service, and AI support.

    Visit RichpanelFull verdict →

More options

More comparisons

All shopify help desk apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update