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StoreSide

Freemium#25 of 31 in Shopify Help Desk Apps

StoreSide: A focused email helpdesk for small Shopify teams, with a free plan and Pro automation. Ranked #25 of 31 in Shopify Help Desk Apps by our editors (6.4/10); pricing: Free plan; best for very small teams handling email-only Shopify tickets.

6.4/10Editor score

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StoreSide6.4 Visit StoreSide

At a glance

Editor score
6.4 / 10
Pricing
Free plan
Best for
Very small teams handling email-only Shopify tickets
Free plan
Yes
Paid from
$29/mo
Shopify order context
Yes
Facts checked
9 Oct 2026

Where it wins
- Shows Shopify customer and order details alongside tickets.
- Free plan includes AI-suggested replies, analytics, and 10 templates.
- Pro adds high-confidence auto-replies and SLA tracking and alerts.
Where it doesn't
- Support is limited to email.
- Plans have a three-agent limit.
- Automatic replies and SLA tools require the $59/month Pro plan.

Our verdict on StoreSide

StoreSide is a cloud helpdesk for Shopify merchants who manage customer support by email. Its inbox places Shopify customer and order context alongside tickets, while AI classifies incoming requests and drafts suggested replies. That makes it a fit for solo operators and small teams that want order details close to support conversations, rather than a broader multichannel service desk. The published plan details set a three-agent limit, so teams expecting to add more agents should compare alternatives before committing.

The Free plan costs $0 per month and includes an email inbox, AI-suggested replies, an analytics dashboard, a Shopify order sidebar, and 10 reply templates. Growth costs $29 per month and includes everything in Free, with AI-suggested replies and analytics highlighted. Pro costs $59 per month and adds automatic replies when confidence is above 90%, SLA tracking and alerts, and priority support. The vendor advertises annual billing with 20% savings, but its listed plan prices are monthly. The free tier gives very small teams a way to start with core ticket context; paid tiers make sense when the team needs more automation or SLA oversight.

Its main strength is a narrow Shopify workflow: customer and order details, ticket classification, drafted responses, and templates with Shopify data placeholders are oriented around email support. Analytics are available across the plans, while the higher-confidence auto-reply and SLA functions are reserved for Pro. Shopify is the only listed integration, and email is the only current support channel; Instagram direct messages are described as planned, not available. Choose StoreSide for a compact, email-only Shopify operation that fits within three agents. Teams needing other support channels or a larger agent group should look elsewhere.

Your product? Our editors can test StoreSide in depth and publish a review, labelled as paid · from $149/mo →

StoreSide pricing

Plans Free planFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 9 Oct 2026.

See plans on storeside.app

All 3 StoreSide plans and prices →

StoreSide fact sheet

Free plan	Yes
Paid from	$29/mo
Shopify order context	Yes
Support channels	Email
Automation features	AI ticket classification and suggested replies; automatic replies above 90% confidence on Pro
Included agent seats	3 agents
Knowledge base	Not verified
Mobile agent app	Not verified
Deployment	Cloud
Platforms	Web
Support	Email
Built for	Solo, Small business (editorial estimate)
Integrations	1 integrations: Shopify
Pricing	Free plan (source)
Website	storeside.app
Facts checked	9 Oct 2026

StoreSide integrations

StoreSide lists 1 integrations on its own site.

Shopify

Alternatives to StoreSide

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used StoreSide for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

StoreSide is listed in our Shopify Help Desk Apps directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 29 Oct 2026 · How we research and update