StoreSide review
A focused email helpdesk for small Shopify teams, with a free plan and Pro automation.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
StoreSide is a cloud helpdesk for Shopify merchants who manage customer support by email. Its inbox places Shopify customer and order context alongside tickets, while AI classifies incoming requests and drafts suggested replies. That makes it a fit for solo operators and small teams that want order details close to support conversations, rather than a broader multichannel service desk. The published plan details set a three-agent limit, so teams expecting to add more agents should compare alternatives before committing.
The Free plan costs $0 per month and includes an email inbox, AI-suggested replies, an analytics dashboard, a Shopify order sidebar, and 10 reply templates. Growth costs $29 per month and includes everything in Free, with AI-suggested replies and analytics highlighted. Pro costs $59 per month and adds automatic replies when confidence is above 90%, SLA tracking and alerts, and priority support. The vendor advertises annual billing with 20% savings, but its listed plan prices are monthly. The free tier gives very small teams a way to start with core ticket context; paid tiers make sense when the team needs more automation or SLA oversight.
Its main strength is a narrow Shopify workflow: customer and order details, ticket classification, drafted responses, and templates with Shopify data placeholders are oriented around email support. Analytics are available across the plans, while the higher-confidence auto-reply and SLA functions are reserved for Pro. Shopify is the only listed integration, and email is the only current support channel; Instagram direct messages are described as planned, not available. Choose StoreSide for a compact, email-only Shopify operation that fits within three agents. Teams needing other support channels or a larger agent group should look elsewhere.
StoreSide pros and cons
- Where it wins
- Shows Shopify customer and order details alongside tickets.
- Free plan includes AI-suggested replies, analytics, and 10 templates.
- Pro adds high-confidence auto-replies and SLA tracking and alerts.
- Where it doesn't
- Support is limited to email.
- Plans have a three-agent limit.
- Automatic replies and SLA tools require the $59/month Pro plan.
StoreSide fact sheet, pricing and score →
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