Replyco
Replyco: A Shopify-aware support inbox with automation, AI tools, and a $9 monthly entry plan. Ranked #21 of 31 in Shopify Help Desk Apps by our editors (6.9/10); pricing: 7-day trial; best for small shops wanting low-cost order-aware inbox support.
At a glance
- Editor score6.9 / 10
- Pricing7-day trial
- Best forSmall shops wanting low-cost order-aware inbox support
- Free planNo
- Paid from$9/mo
- Shopify order contextYes
- Facts checked9 Oct 2026
Where it wins
- Shows Shopify customer and order details alongside messages.
- Combines email, shop, marketplace, social, and messaging conversations.
- Includes assignment rules, auto-responders, AI summaries, and mobile apps.
Where it doesn't
- No free plan; the $9 ticket plan includes 50 tickets.
- Additional tickets cost $0.32 on the S and M ticket plans.
- No knowledge base is included.
Our verdict on Replyco
Replyco brings customer conversations from shops, marketplaces, email, social, and messaging channels into a shared e-commerce help desk. Shopify customer and order details appear alongside messages, giving merchants order context while responding. It suits small shops that want one inbox for support rather than separate channel queues, especially when they also need ticket assignment, prioritization, and a live chat widget. Web, iOS, and Android access supports teams handling conversations across devices.
Pricing is available through ticket-based and user-based plans, with a 7-day free trial and no free plan. The S ticket plan costs $9 per month and includes 50 tickets, with additional tickets at $0.32 each. M costs $49 monthly for 350 tickets, also at $0.32 per extra ticket; L costs $299 for 2,500 tickets, then $0.30 per extra ticket. User-based options list S at $65, M at $55, and L at $45 per user monthly. Shops should compare expected ticket volume with their team size before choosing a billing model, since the two structures price usage differently.
Its channel and workflow breadth is a strong fit for merchants selling through Shopify alongside marketplaces or social channels. Rules can assign, label, and prioritize tickets; templates can insert order data; and auto-responders, AI writing assistance, summaries, and categorization help organize responses. Reporting and team performance metrics add visibility into support work. However, the product does not include a knowledge base, so businesses seeking self-service help content will need another approach. Choose Replyco for order-aware, multi-channel inbox operations; consider a different tool if a built-in knowledge base is essential.
Your product? Our editors can test Replyco in depth and publish a review, labelled as paid · from $149/mo →
Replyco pricing
All 7 Replyco plans and prices →
Replyco fact sheet
| Free plan | No |
|---|---|
| Paid from | $9/mo |
| Shopify order context | Yes |
| Support channels | Email, marketplaces, Shopify and other shop systems, social media, messaging, live chat |
| Automation features | Automation rules, ticket assignment and prioritization, auto-responders, templates with order-data placeholders, AI summaries and categorization |
| Included agent seats | Not verified |
| Knowledge base | No |
| Mobile agent app | Yes |
| Free trial | 7 days · no card needed |
| Money-back guarantee | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | 2FA |
| Support | Email, Live chat, Phone, Docs, Community |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 15 integrations: Shopify, Amazon, eBay, Etsy, WooCommerce, BigCommerce … See all → |
| Pricing | 7-day trial (source) |
| Website | replyco.io |
| Facts checked | 9 Oct 2026 |
Replyco integrations
Replyco lists 15 integrations on its own site.
- Shopify
- Amazon
- eBay
- Etsy
- WooCommerce
- BigCommerce
- Magento
- Gmail
- Telegram
- Aircall
- Billbee
- Linnworks
See all Replyco integrations →
Alternatives to Replyco
- GorgiasA Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.8.9
- DelightChatA Shopify-connected shared inbox for teams handling WhatsApp and social support.8.7
- FreshdeskEstablished ticketing and self-service, with Shopify among its integrations.8.6
See all Replyco alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Replyco for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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