Dixa
Dixa: A feature-rich contact center for ecommerce teams that can support premium per-agent pricing. Ranked #52 of 100 in Help Desk Software by our editors (4.6/10); pricing: Paid; best for premium ecommerce contact-center operations.
At a glance
- Editor score4.6 / 10
- PricingPaid
- Best forPremium ecommerce contact-center operations
- Free planNo
- Paid from€89/seat/mo
- SLA managementYes
- Founded2015 · Copenhagen, Denmark
- Facts checked20 Sep 2026
Where it wins
- Unifies phone, email, chat, WhatsApp, and social conversations
- Routes conversations by skills, language, VIP status, workload, or priority
- Combines SLAs, workflows, knowledge, analytics, and AI assistance
Where it doesn't
- Starts at €89 per agent per month with no free plan
- Advanced capabilities require the €139 or €179 tiers
- Platform coverage is API-only
Our verdict on Dixa
Dixa is an agentic customer service platform for mid-market ecommerce and consumer brands. It brings phone, email, forms, chat, WhatsApp, and social messaging into one workspace, with threaded conversation history and collision detection for shared inbox work. Its audience is ecommerce operations that need contact-center functionality across customer channels, rather than a simple email ticketing system. Dixa also supports order-focused inquiries such as tracking, refunds, returns, and order changes through its Mim AI Agent, while human agents can use AI Co-Pilot for replies, drafts, translations, summaries, and knowledge retrieval.
Pricing is positioned at the premium end of help desk software. The Growth plan costs €89 per agent per month and includes the omnichannel contact center, Knowledge Base, Mim AI Agent, Intelligent Routing, IVR, call recording, and Service Level Agreements. Ultimate costs €139 per agent per month and adds Routing with External Data, Knowledge-Centered Service, Standard AI Intent Detection, Advanced Automations, and Skills-Based Routing. Prime costs €179 per agent per month and adds SSO, Advanced AI Intent Detection, Advanced Insights, Custom User Roles, and Auto Redaction. An annual option offers a stated 20% saving, while the product has no free plan or self-serve free trial.
Dixa’s strongest fit is an ecommerce environment with varied channels, structured routing, SLA requirements, and integrations such as Shopify, Magento, WooCommerce, Klaviyo, Salesforce, HubSpot, and Recharge. Its API, webhooks, references, and developer documentation support custom connections, but platform coverage is API-only, which may make implementation less attractive for teams seeking broad native platform access. Choose Dixa when omnichannel operations and commerce workflows justify the per-agent cost; choose a simpler help desk when the team needs lower pricing, a free entry point, or narrower email-first support.
Your product? Our editors can test Dixa in depth and publish a review, labelled as paid · from $149/mo →
Dixa pricing
Dixa fact sheet
| Free plan | No |
|---|---|
| Paid from | €89/seat/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Not verified |
| API access | Yes |
| Included agent seats | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR |
| Support | Email, Phone, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 35+ integrations: Shopify, Klaviyo, Jira, GitHub, HubSpot, Salesforce … See all → |
| Pricing | Paid (source) |
| Website | dixa.com |
| Facts checked | 20 Sep 2026 |
Dixa integrations
Dixa lists 35+ integrations on its own site — the 10 named here are the ones its pages call out.
- Shopify
- Klaviyo
- Jira
- GitHub
- HubSpot
- Salesforce
- Microsoft Dynamics 365
- Zapier
- Magento
- WooCommerce
Alternatives to Dixa
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
Also Ranked In
Dixa is ranked in 14 of our directories; the 6 strongest besides Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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