LiveAgent
LiveAgent: A broad omnichannel help desk with a free account and paid plans from $15 per user monthly. Ranked #12 of 100 in Help Desk Software by our editors (8.2/10); pricing: Free plan · 30-day trial; best for omnichannel teams seeking a free starting plan.
At a glance
- Editor score8.2 / 10
- PricingFree plan · 30-day trial
- Best forOmnichannel teams seeking a free starting plan
- Free planYes
- Paid from$15/user/mo
- SLA managementYes
- Founded2004 · Bratislava, Slovakia
- Facts checked20 Sep 2026
Where it wins
- Covers email, chat, phone, and social media in one help desk
- Includes SLAs, automation, portals, knowledge bases, and AI features
- Offers web, iOS, Android, API access, and many integrations
Where it doesn't
- Advanced capabilities require higher-priced paid tiers
- The free account has limitations
- The broad feature set may exceed the needs of narrow support teams
Our verdict on LiveAgent
LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments and agents, while customer-facing tools include a portal, knowledge base, forums, and feedback boards. AI agents and AI-assisted responses are also available on subscription plans. It fits omnichannel support operations better than teams looking only for a basic email ticket queue.
Pricing is organized into four paid tiers, billed annually: Small business costs $15 per user per month and includes ticketing, live chat, a knowledge base, a customer portal, contact forms, and automation rules. Medium business costs $29 and adds a call center and IVR, time rules, reports, service levels, and SSO. Large business costs $49 and adds time tracking, an audit log, Facebook, Instagram, and X. Enterprise costs $69 and adds a dedicated account manager, priority support, assisted channel integration, branding removal, and custom billing setup. A free account and a 30-day trial provide lower-commitment entry points, while paid tiers add progressively deeper operational controls.
Platform coverage is practical for distributed support teams: LiveAgent runs on the web, iOS, Android, and an API. Integrations include Slack, Zapier, Salesforce, Facebook, Instagram, X, Viber, Telegram, and WhatsApp. Its REST API covers tickets, contacts, agents, SLAs, and other resources, supporting custom workflows alongside built-in automation and time-based rules. Choose LiveAgent if your team needs multiple communication channels, SLA management, customer self-service, and room to add call-center or reporting features. Teams with a narrow support channel or minimal workflow requirements may prefer a simpler help desk.
Your product? Our editors can test LiveAgent in depth and publish a review, labelled as paid · from $149/mo →
LiveAgent pricing
All 4 LiveAgent plans and prices →
LiveAgent fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $15/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, 2FA, SSO/SAML |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: Slack, Zapier, CRM tools, eCommerce tools, CMS tools, project-management tools … See all → |
| Pricing | Free plan · 30-day trial (source) |
| Website | liveagent.com |
| Facts checked | 20 Sep 2026 |
LiveAgent integrations
LiveAgent lists 200+ integrations on its own site — the 7 named here are the ones its pages call out.
- Slack
- Zapier
- CRM tools
- eCommerce tools
- CMS tools
- project-management tools
- migration plugins
See all LiveAgent integrations →
Alternatives to LiveAgent
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all LiveAgent alternatives →
Also Ranked In
LiveAgent is ranked in 12 of our directories; the 6 strongest besides Help Desk Software.
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- #7Customer Support Software30 tools ranked
- #10Digital Customer Service Platforms25 tools ranked
- #10Customer Service - Midmarket Software30 tools ranked
Used LiveAgent? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used LiveAgent for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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