LiveAgent review
A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments and agents, while customer-facing tools include a portal, knowledge base, forums, and feedback boards. AI agents and AI-assisted responses are also available on subscription plans. It fits omnichannel support operations better than teams looking only for a basic email ticket queue.
Pricing is organized into four paid tiers, billed annually: Small business costs $15 per user per month and includes ticketing, live chat, a knowledge base, a customer portal, contact forms, and automation rules. Medium business costs $29 and adds a call center and IVR, time rules, reports, service levels, and SSO. Large business costs $49 and adds time tracking, an audit log, Facebook, Instagram, and X. Enterprise costs $69 and adds a dedicated account manager, priority support, assisted channel integration, branding removal, and custom billing setup. A free account and a 30-day trial provide lower-commitment entry points, while paid tiers add progressively deeper operational controls.
Platform coverage is practical for distributed support teams: LiveAgent runs on the web, iOS, Android, and an API. Integrations include Slack, Zapier, Salesforce, Facebook, Instagram, X, Viber, Telegram, and WhatsApp. Its REST API covers tickets, contacts, agents, SLAs, and other resources, supporting custom workflows alongside built-in automation and time-based rules. Choose LiveAgent if your team needs multiple communication channels, SLA management, customer self-service, and room to add call-center or reporting features. Teams with a narrow support channel or minimal workflow requirements may prefer a simpler help desk.
LiveAgent pros and cons
- Where it wins
- Covers email, chat, phone, and social media in one help desk
- Includes SLAs, automation, portals, knowledge bases, and AI features
- Offers web, iOS, Android, API access, and many integrations
- Where it doesn't
- Advanced capabilities require higher-priced paid tiers
- The free account has limitations
- The broad feature set may exceed the needs of narrow support teams
LiveAgent fact sheet, pricing and score →
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