HelpCenter
HelpCenter: A low-cost Shopify helpdesk with order context, chat and ticket-based plans. Ranked #24 of 31 in Shopify Help Desk Apps by our editors (6.6/10); pricing: Free plan · 14-day trial; best for small Shopify stores seeking a low-cost helpdesk.
At a glance
- Editor score6.6 / 10
- PricingFree plan · 14-day trial
- Best forSmall Shopify stores seeking a low-cost helpdesk
- Free planYes
- Paid from$59.99/yr
- Shopify order contextYes
- Facts checked9 Oct 2026
Where it wins
- View Shopify order details and manage orders from the helpdesk
- Bring email, live chat and Facebook Messenger into one inbox
- Paid plans include unlimited agents, FAQs and chatbots
Where it doesn't
- Free plan is limited to 10 tickets and one support agent monthly
- Paid plans cap monthly tickets at 50, 300 or 1,000
- Platform and integration options focus on Shopify and a small set of tools
Our verdict on HelpCenter
HelpCenter is customer-support software for online stores, with a shared inbox for email, live chat and Facebook Messenger. Its Shopify connection brings order details into the helpdesk and supports actions such as refunds, cancellations and address changes. The product also includes ticket tools, automated responses, chatbots, a customer FAQ or knowledge base, and product-page tabs. It is aimed at small stores that want Shopify order context alongside customer conversations, rather than a broad, multi-platform service desk.
Pricing is organized around monthly ticket limits, not agent seats. The Free plan costs $0 per month and allows 10 tickets, five FAQ articles, one agent and one chatbot. Basic costs $5.99 monthly or $59.99 annually and includes 50 tickets per month; Standard is $19.99 monthly or $199.99 annually for 300 tickets; Advanced is $49.99 monthly or $499.99 annually for 1,000 tickets. Each paid tier includes unlimited FAQ articles, support agents and chatbots, plus a 14-day trial. This structure can suit a small team that needs multiple agents, but stores should choose based on expected ticket volume.
The product’s strongest fit is a Shopify-centered support workflow: agents can use order information while handling messages, and customers can find answers through the FAQ, knowledge base and chat widget. Automation includes ticket assignment and responses, tags and chatbot automations. The available integrations are Shopify, Facebook Messenger, Outlook and Gmail; platform options are web and Android. That focus keeps the offer relevant to smaller Shopify shops, but it is a constraint for businesses seeking wider platform or integration coverage. Choose HelpCenter if Shopify order handling and economical ticket-based pricing are priorities; consider an alternative if your support operation depends on a broader ecosystem.
Your product? Our editors can test HelpCenter in depth and publish a review, labelled as paid · from $149/mo →
HelpCenter pricing
All 4 HelpCenter plans and prices →
HelpCenter fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $59.99/yr |
| Shopify order context | Yes |
| Support channels | Email, live chat, Facebook Messenger |
| Automation features | Automated ticket assignment and responses, tags, chatbots |
| Included agent seats | Not verified |
| Knowledge base | Yes |
| Mobile agent app | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, Android |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 4 integrations: Shopify, Facebook Messenger, Outlook, Gmail |
| Pricing | Free plan · 14-day trial (source) |
| Website | helpcenterapp.com |
| Facts checked | 9 Oct 2026 |
HelpCenter integrations
HelpCenter lists 4 integrations on its own site.
- Shopify
- Facebook Messenger
- Outlook
- Gmail
Alternatives to HelpCenter
- GorgiasA Shopify-focused help desk combining commerce context, shared inboxes, automation, and AI support.8.9
- DelightChatA Shopify-connected shared inbox for teams handling WhatsApp and social support.8.7
- FreshdeskEstablished ticketing and self-service, with Shopify among its integrations.8.6
See all HelpCenter alternatives →
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Featured on iTechGuides
HelpCenter is listed in our Shopify Help Desk Apps directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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