HelpCenter review
A low-cost Shopify helpdesk with order context, chat and ticket-based plans.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
HelpCenter is customer-support software for online stores, with a shared inbox for email, live chat and Facebook Messenger. Its Shopify connection brings order details into the helpdesk and supports actions such as refunds, cancellations and address changes. The product also includes ticket tools, automated responses, chatbots, a customer FAQ or knowledge base, and product-page tabs. It is aimed at small stores that want Shopify order context alongside customer conversations, rather than a broad, multi-platform service desk.
Pricing is organized around monthly ticket limits, not agent seats. The Free plan costs $0 per month and allows 10 tickets, five FAQ articles, one agent and one chatbot. Basic costs $5.99 monthly or $59.99 annually and includes 50 tickets per month; Standard is $19.99 monthly or $199.99 annually for 300 tickets; Advanced is $49.99 monthly or $499.99 annually for 1,000 tickets. Each paid tier includes unlimited FAQ articles, support agents and chatbots, plus a 14-day trial. This structure can suit a small team that needs multiple agents, but stores should choose based on expected ticket volume.
The product’s strongest fit is a Shopify-centered support workflow: agents can use order information while handling messages, and customers can find answers through the FAQ, knowledge base and chat widget. Automation includes ticket assignment and responses, tags and chatbot automations. The available integrations are Shopify, Facebook Messenger, Outlook and Gmail; platform options are web and Android. That focus keeps the offer relevant to smaller Shopify shops, but it is a constraint for businesses seeking wider platform or integration coverage. Choose HelpCenter if Shopify order handling and economical ticket-based pricing are priorities; consider an alternative if your support operation depends on a broader ecosystem.
HelpCenter pros and cons
- Where it wins
- View Shopify order details and manage orders from the helpdesk
- Bring email, live chat and Facebook Messenger into one inbox
- Paid plans include unlimited agents, FAQs and chatbots
- Where it doesn't
- Free plan is limited to 10 tickets and one support agent monthly
- Paid plans cap monthly tickets at 50, 300 or 1,000
- Platform and integration options focus on Shopify and a small set of tools
HelpCenter fact sheet, pricing and score →
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