Hiver
Hiver: A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail. Ranked #27 of 100 in Help Desk Software by our editors (6.7/10); pricing: 7-day trial; best for teams wanting help desk inside team email.
At a glance
- Editor score6.7 / 10
- Pricing7-day trial
- Best forTeams wanting help desk inside team email
- Free planNo
- Paid from$25/user/mo
- SLA managementYes
- Facts checked28 Oct 2026
Where it wins
- Shared inboxes, ticket routing, ownership, and workflow automation
- Help Centers, customer portals, SLAs, CSAT, and reporting
- Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Where it doesn't
- Advanced analytics, API access, and SLAs start on Pro
- AI QA, skill-based routing, and SSO require Elite
- Hiver is offered through separate Omni and Gmail products
Our verdict on Hiver
Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni provides a dedicated web-based workspace for omnichannel support. The product is suited to teams that want structured support operations without separating every customer conversation from their existing email environment.
The published plans show no free plan, a 7-day free trial, and three paid tiers billed annually or monthly. Growth costs $25 per user per month and includes shared inboxes and ticketing, a Help Center, rule-based automations, pre-built analytics, and basic integrations. Pro costs $55 per user per month and adds a customer portal, SLAs, CSAT surveys, advanced analytics, API access, and premium integrations. Elite costs $85 per user per month and adds AI QA, AI Insights, skill-based routing, Custom Objects, SSO, and custom roles. This structure makes Growth a practical entry point, while Pro is the more complete fit for teams managing formal service targets and customer self-service.
Hiver’s ecosystem covers web, a Chrome extension, iOS, Android, and an API. Integrations include Slack, Asana, Shopify, Salesforce, HubSpot, NetSuite, Jira, Linear, Google Drive, Notion, Confluence, and Zapier, with REST API access for custom integrations. Shared inboxes, routing, Help Centers, customer portals, AI Agents, AI Copilot, SLA reporting, and CSAT reporting give it scope beyond basic email assignment. Choose Hiver if team email is central to support and you need progressive automation and service controls. Consider another help desk if you want one unified product experience rather than choosing between Hiver Omni and Hiver in Gmail.
Your product? Our editors can test Hiver in depth and publish a review, labelled as paid · from $149/mo →
Hiver pricing
All 3 Hiver plans and prices →
Hiver fact sheet
| Free plan | No |
|---|---|
| Paid from | $25/user/mo |
| Shared inbox | Yes |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | 2 |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Mobile, Browser extension |
| Platforms | Web, iOS, Android, Chrome extension |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Live chat, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 18 integrations: Slack, Asana, Shopify, Salesforce, HubSpot, NetSuite … |
| Pricing | 7-day trial (source) |
| Website | hiverhq.com |
| Facts checked | 28 Oct 2026 |
Hiver integrations
Hiver lists 18 integrations on its own site.
- Slack
- Asana
- Shopify
- Salesforce
- HubSpot
- NetSuite
- Zapier
- Okta
- Jira
- ClickUp
- Trello
- Monday.com
- PagerDuty
- QuickBooks
- Pipedrive
- Zoho CRM
- Copper
- WooCommerce
Alternatives to Hiver
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
Also Ranked In
Hiver is ranked in 13 of our directories; the 6 strongest besides Help Desk Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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