The Best Shared Inbox Software in 2026
The products in this guide were researched from official websites, including pricing pages, plan tables and product documentation. They are ranked on the core job of collaborative shared-mailbox management, value for money and verified features, helping teams compare practical options for handling shared email.
Our top picks
-
Top ranked
Front#1 of 309.4/10A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
14-day trial
-
Runner-up
Hiver#2 of 309.2/10Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.
7-day trial
-
Top-ranked free plan
Help Scout#3 of 309.1/10A free-to-paid support platform with strong collaboration, automation, and help-center depth.
Free plan · 15-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 30 tools, best first
-
Best forFull-service support teams
A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
9.4/10★★★★★Visit Front -
Best forTeams needing inbox plus helpdesk tools
Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.
9.2/10★★★★★Visit Hiver -
Best forSupport teams wanting a free-to-paid help desk
A free-to-paid support platform with strong collaboration, automation, and help-center depth.
Free plan · 15-day trial Our Help Scout verdict → Visit Help ScoutFor vendors Sponsor this spot · #3 · $79/mo →9.1/10★★★★★Visit Help Scout -
Best forTeams coordinating support, sales, or agency communications
A shared inbox for teams that need collaboration across channels, tasks, and calendars.
9.0/10★★★★☆Visit Missive -
Best forGmail teams needing board-based workflows
Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.
- Mobile apps
- Collision detection
- Assignment automation
8.9/10★★★★☆Visit Drag -
Best forBudget-conscious teams needing multichannel inboxes
A low-cost shared inbox with assignments, internal discussions and multichannel messaging.
- Mobile apps
- Collision detection
- Assignment automation
8.8/10★★★★☆Visit Zoho TeamInbox -
Best forGmail teams wanting visual task workflows
Sortd adds assignments, team collaboration and visual task boards to Gmail.
- Mobile apps
- Collision detection
- Assignment automation
8.7/10★★★★☆Visit Sortd -
Best forGmail teams prioritizing AI productivity
A Gmail-centered shared inbox with AI and workflow tools, priced per user.
8.6/10★★★★☆Visit Gmelius -
Best forSmall teams needing affordable multichannel support
An affordable shared inbox with collaboration tools and channels that expand on higher tiers.
- Mobile apps
- Collision detection
- Assignment automation
8.5/10★★★★☆Visit Helpwise -
Best forTeams sharing Gmail and Outlook support
A shared inbox for client-facing teams, with AI memory, source-linked answers and reply drafts.
- Collision detection
- Assignment automation
- Internal comments
8.4/10★★★★☆Visit Sektra AI -
Best forTeams handling customer support by email
A focused email help desk with flexible routing and portal features for support teams.
8.3/10★★★★☆Visit SupportBee -
Best forGmail teams needing simple ticket workflows
Keeping adds assignments, internal notes, and ticket tracking to shared Gmail inboxes.
- Collision detection
- Assignment automation
- Internal comments
8.2/10★★★★☆Visit Keeping -
Best forTeams sharing Gmail and Outlook inboxes
Jelly brings Gmail and Outlook team inboxes together with assignment and collaboration tools.
- Collision detection
- Assignment automation
- Internal comments
8.1/10★★★★☆Visit Jelly -
Best forSmall teams managing support through shared email
A focused email helpdesk with shared workflows, from $10 per user per month.
- Mobile apps
- Assignment automation
- Internal comments
8.0/10★★★★☆Visit Canary -
Best forSmall teams coordinating customer email in Gmail
A focused Gmail collaboration layer with shared inbox tools and clear per-user pricing.
- Mobile apps
- Collision detection
- Assignment automation
7.8/10★★★★☆Visit ShareMail -
Best forOutlook and Microsoft 365 support teams
A focused Outlook shared inbox with routing, ownership, and SLA controls.
- Collision detection
- Assignment automation
- Internal comments
7.7/10★★★★☆Visit Emailgistics -
Best forSelf-hosted teams needing advanced ticket workflows
A flexible shared inbox with ticketing, SLA tracking, automation, portals, and AI agents.
7.6/10★★★★☆Visit Cerb -
Best forSmall teams wanting free ticket-style inboxes
A workspace-priced ticket inbox with a free plan and AI tools on Elite.
- Assignment automation
- Internal comments
7.5/10★★★★☆Visit Maxdesk -
Best forSmall Gmail and Outlook teams exploring free collaboration
A shared Gmail and Outlook workspace with threaded conversations and team coordination tools.
- Mobile apps
- Collision detection
- Internal comments
7.4/10★★★★☆Visit Coherence -
Best forTeams wanting AI and custom integrations
A standalone team email service with AI tools, workflow controls, and a 14-day trial.
- Assignment automation
- Internal comments
7.3/10★★★★☆Visit ZapMail -
Best forHigh-volume omnichannel customer service teams
A broad omnichannel inbox for teams that can justify its high starting price.
7.2/10★★★★☆Visit Trengo -
Best forGoogle Workspace teams needing controlled AI replies
A Google Workspace shared inbox with AI suggestions that require human approval before sending.
- Assignment automation
- Internal comments
7.1/10★★★★☆Visit Unibox -
Best forTeams seeking an open-source shared inbox
An open-source shared inbox for teams that want collaboration without automation depth.
- Internal comments
7.0/10★★★★☆Visit UnInbox -
Best forDevelopers wanting a self-hosted inbox foundation
A self-hosted, contact-centered inbox foundation for teams building around Zavu API.
- Internal comments
6.9/10★★★☆☆Visit Zavu -
Best forTeams automating routine shared-inbox email
AI email operations for shared inboxes, starting at $30 per month.
- Mobile apps
6.7/10★★★☆☆Visit Serif -
Best forLarge organizations needing HR communications
A workforce-focused shared inbox that brings email, SMS, and WhatsApp together.
- Mobile apps
- Internal comments
6.6/10★★★☆☆Visit Team Engine -
Best forSelf-hosted teams needing secure mailbox access
A self-hosted inbox for secure mailbox access, without outbound email or team collaboration tools.
6.5/10★★★☆☆Visit MailStack -
Best forBasic Gmail assignment and status tracking
A Gmail-centered shared inbox for assignment and status tracking, with a free plan.
6.4/10★★★☆☆Visit Sharebox -
Best forTeams needing Gmail and Outlook with native apps
A flexible shared inbox for Gmail and Outlook teams, with automation and native apps.
- Mobile apps
- Collision detection
- Assignment automation
5.9/10★★★☆☆Visit Loop Email -
Best forDevelopers needing low-cost mail infrastructure
Low-cost shared mail infrastructure with developer interfaces and basic team access.
4.9/10★★☆☆☆Visit Startup Mail
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Internal comments | Assignment automation | Mail platforms | Score |
|---|---|---|---|---|---|---|---|
| 1 | Front | No | $25/seat/mo | 9.4 | |||
| 2 | Hiver | No | $25/user/mo | 9.2 | |||
| 3 | Help Scout | Yes | $25/user/mo | 9.1 | |||
| 4 | Missive | No | $14/user/mo | 9.0 | |||
| 5 | Drag | No | $12/user/mo | Yes | Yes | Gmail | 8.9 |
| 6 | Zoho TeamInbox | Yes | $0.99/mo | Yes | Yes | Standalone | 8.8 |
| 7 | Sortd | No | $10/user/mo | Yes | Yes | Gmail | 8.7 |
| 8 | Gmelius | No | $19/user/mo | 8.6 | |||
| 9 | Helpwise | No | $12/user/mo | Yes | Yes | Gmail and outlook | 8.5 |
| 10 | Sektra AI | No | $29/user/mo | Yes | Yes | Gmail and outlook | 8.4 |
| 11 | SupportBee | No | $17/seat/mo | 8.3 | |||
| 12 | Keeping | No | $14/user/mo | Yes | Yes | Gmail | 8.2 |
| 13 | Jelly | No | $29/mo | Yes | Yes | Gmail and outlook | 8.1 |
| 14 | Shared Inbox by Canary | No | $10/user/mo | Yes | Yes | Gmail and outlook | 8.0 |
| 15 | ShareMail | No | $6/user/mo | Yes | Yes | Gmail | 7.8 |
| 16 | Emailgistics | No | Yes | Yes | Outlook | 7.7 | |
| 17 | Cerb | Yes | $40/seat/mo | 7.6 | |||
| 18 | Maxdesk | Yes | $20/site/mo | Yes | Yes | Standalone | 7.5 |
| 19 | Coherence | Yes | Yes | Gmail and outlook | 7.4 | ||
| 20 | ZapMail | No | Yes | Yes | Standalone | 7.3 | |
| 21 | Trengo | No | €299/mo | 7.2 | |||
| 22 | Unibox | No | $49/mo | Yes | Yes | Gmail | 7.1 |
| 23 | UnInbox | Yes | $12/user/mo | Yes | Standalone | 7.0 | |
| 24 | Zavu Inbox | Free | Yes | Standalone | 6.9 | ||
| 25 | Serif | No | $30/mo | Gmail and outlook | 6.7 | ||
| 26 | Team Engine | No | $500/mo | Yes | Standalone | 6.6 | |
| 27 | MailStack | Free | Standalone | 6.5 | |||
| 28 | Sharebox | Yes | $79/mo | Gmail | 6.4 | ||
| 29 | Loop Email | No | Yes | Yes | Gmail and outlook | 5.9 | |
| 30 | Startup Mail | No | $1/mo | No | Standalone | 4.9 |
Head-to-head All 20 comparisons →
- Front vs Missive
- Front vs Drag
- Front vs Zoho TeamInbox
- Front vs Sortd
- Front vs Gmelius
- Hiver vs Missive
- Hiver vs Drag
- Hiver vs Zoho TeamInbox
- Hiver vs Sortd
Explore other topics All topics →
- AI Tools 303 directories · 8,270 tools ranked AI Writing Tools · AI Video Generators · Text-to-Speech Software
- Web Hosting & Domains 275 directories · 6,107 tools ranked Shared Web Hosting · Managed Cloud Hosting · Dedicated Server Hosting
- Productivity 157 directories · 4,948 tools ranked Note-Taking Apps · Calendar Apps · Project Management Software
- Marketing 135 directories · 3,977 tools ranked SEO Tools · Influencer Marketing Platforms · Email Marketing Software
- Sales & CRM 152 directories · 4,161 tools ranked Real Estate CRM Software · CRM Software · Proposal Software
- Customer Service 55 directories · 1,547 tools ranked Chatbot Builders · Knowledge Base Software · Call Center Software
How we rank shared inbox software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update