Unibox
Unibox: A Google Workspace shared inbox with AI suggestions that require human approval before sending. Ranked #22 of 30 in Shared Inbox Software by our editors (7.1/10); pricing: 14-day trial; best for google Workspace teams needing controlled AI replies.
At a glance
- Editor score7.1 / 10
- Pricing14-day trial
- Best forGoogle Workspace teams needing controlled AI replies
- Free planNo
- Paid from$49/mo
- Shared mailboxes1
- Facts checked19 Sep 2026
Where it wins
- Routes aliases by named owner, round-robin, or load-balanced assignment
- Keeps teammate-only notes, statuses, tags, and snooze in one inbox
- AI suggestions require human approval before replies are sent
Where it doesn't
- Works with Google Workspace-related integrations only
- No official mobile apps
- Starter limits teams to 1 domain and up to 5 aliases
Our verdict on Unibox
Unibox brings multiple Google Workspace addresses, such as support@, billing@, and ops@, into a shared queue. Teams can assign and route messages, add internal notes, track statuses, and snooze threads. It is aimed at Google Workspace teams that need shared handling without moving mailboxes: it connects through OAuth and reads mail through the Gmail API, while teammates sign in with their own Google accounts. Admins manage aliases, roles, assignments, and audit records.
Routing and team controls are central to the product. Aliases can be assigned to a named owner, round-robin, or load-balanced, and visual workflows can assign threads or call APIs. Internal notes are visible only to teammates; tags, custom statuses, and snooze support ongoing triage. Reply templates include approved variables or placeholders. AI features include suggested replies, auto-labeling, and thread summaries, but a person must approve replies before sending. Searchable audit logs can be exported as CSV. Integrations are limited to Google Workspace, Gmail API, and Google Directory API, so teams using other mail platforms should look elsewhere.
Pricing is per workspace, not per user, with a 14-day free trial. Starter costs $49 per month for 1 domain and up to 5 aliases, with unlimited team members, internal notes, tags, statuses, snooze, and a 90-day audit log. Growth is $99 per month for 3 domains and up to 20 aliases, adding AI-suggested replies, templates, and workflows with manual and reply triggers. Agency costs $249 per month and adds unlimited domains and aliases, multi-client workspace switching, white-labeled customer login, SLA and dedicated support, and onboarding and migration help. Unibox fits teams committed to Google Workspace that value controlled AI assistance; it is a poor fit for teams needing broader mail-platform support or mobile apps.
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Unibox pricing
All 3 Unibox plans and prices →
Unibox fact sheet
| Free plan | No |
|---|---|
| Paid from | $49/mo |
| Shared mailboxes | 1 |
| Internal comments | Yes |
| Collision detection | Not verified |
| Assignment automation | Yes |
| Mail platforms | Gmail |
| Mobile apps | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Integrations | 3 integrations: Google Workspace, Gmail API, Google Directory API |
| Pricing | 14-day trial (source) |
| Website | unibox.cx |
| Facts checked | 19 Sep 2026 |
Unibox integrations
Unibox lists 3 integrations on its own site.
- Google Workspace
- Gmail API
- Google Directory API
Alternatives to Unibox
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.4
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.9.2
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.9.1
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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