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Head-to-head · Shared Inbox Software

Front vs Sortd

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Front #1 in Shared Inbox Software 9.4/10 14-day trial Free trial✓ 0 of 4 features Visit Front
Sortd #7 in Shared Inbox Software 8.7/10 7-day trial Free trial✓ 4 of 4 features Visit Sortd

Front leads on 0 checks, Sortd on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFront · 9.4/10
  • Lowest starting priceSortd · $10/user/mo
  • Free trialboth
  • Most featuresSortd · 4 of 4

Front scores higher on our rubric for shared inbox software: 9.4 against 8.7 out of 10; our editors rank them #1 and #7.

Sortd is cheaper to start at $10/user/mo against $25/user/mo.

Front is the better fit for full-service support teams. Sortd is the better fit for gmail teams wanting visual task workflows.

  • Front fits best

    Full-service support teams

  • Sortd fits best

    Gmail teams wanting visual task workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Front 9.4/10 Visit ↗ Sortd 8.7/10 Visit ↗
At a glance
Editor score 9.4 8.7
Ranking #1 in Shared Inbox Software #7 in Shared Inbox Software
Best for Full-service support teams Gmail teams wanting visual task workflows
Pricing model Paid Paid
Starting price $25/seat/mo $10/user/mo (best)
Free plan — —
Free trial 14 days 7 days
Free trial length 14 days · no card needed 7 days
Deployment Cloud, Desktop, Mobile Cloud, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android, Chrome extension
Integrations 130+ integrations 5 integrations
Features Front 0/4 · Sortd 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet 2
Mail platforms Not checked yet Gmail
Our review
Pros
  • Combines shared inboxes with ticketing, routing, automation, and time goals.
  • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
  • Includes a help center, customer portal, analytics, and AI features.
  • Turn email into work with ownership, assignments and internal comments.
  • Switch among Kanban, table, deadline, planner and message views.
  • Automate routing and monitor due dates and SLA rules.
Cons
  • There is no free plan.
  • Starter is limited to single-channel support and 10 automation rules.
  • Omnichannel support starts with the $65-per-seat Professional plan.
  • There is no free plan; paid plans start at $10 per user monthly with annual billing.
  • Starter limits teams to 2 shared mailboxes and 5 shared boards.
  • The email environment is Gmail-focused.
Our verdict

Front brings customer conversations into shared inboxes for teams handling support, operations, inbound sales, account management, or customer success. Alongside email, chat, SMS, and social conversations, it offers ticketing with custom…

Read the review →

Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views…

Read the review →
  1. FrontShared Inbox Software 9.414-day trial
  2. SortdShared Inbox Software 8.77-day trial

Strengths and trade-offs

  • Front — where it wins

    • Combines shared inboxes with ticketing, routing, automation, and time goals.
    • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
    • Includes a help center, customer portal, analytics, and AI features.

    Where it doesn't

    • There is no free plan.
    • Starter is limited to single-channel support and 10 automation rules.
    • Omnichannel support starts with the $65-per-seat Professional plan.

  • Sortd — where it wins

    • Turn email into work with ownership, assignments and internal comments.
    • Switch among Kanban, table, deadline, planner and message views.
    • Automate routing and monitor due dates and SLA rules.

    Where it doesn't

    • There is no free plan; paid plans start at $10 per user monthly with annual billing.
    • Starter limits teams to 2 shared mailboxes and 5 shared boards.
    • The email environment is Gmail-focused.
  • Front9.4/10 · 14-day trial

    A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.

    Visit FrontFull verdict →
  • Sortd8.7/10 · 7-day trial

    Sortd adds assignments, team collaboration and visual task boards to Gmail.

    Visit SortdFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update