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Head-to-head · Shared Inbox Software

Front vs Missive

Updated Oct 2026
Both researched from official sources
2 checks side by side

Higher score Front #1 in Shared Inbox Software 9.4/10 14-day trial Free trial✓ 0 of 4 features Visit Front

Missive #4 in Shared Inbox Software 9.0/10 30-day trial Free trial✓ 0 of 4 features Visit Missive

Front leads on 0 checks, Missive on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreFront · 9.4/10
Lowest starting priceMissive · $14/user/mo
Free trialboth

Front scores higher on our rubric for shared inbox software: 9.4 against 9.0 out of 10; our editors rank them #1 and #4.

Missive is cheaper to start at $14/user/mo against $25/user/mo.

Front is the better fit for full-service support teams. Missive is the better fit for teams coordinating support, sales, or agency communications.

Front fits best
Full-service support teams
Missive fits best
Teams coordinating support, sales, or agency communications

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Show only differences

Feature	Front 9.4/10 Visit ↗	Missive 9.0/10 Visit ↗
At a glance
Editor score	9.4	9.0
Ranking	#1 in Shared Inbox Software	#4 in Shared Inbox Software
Best for	Full-service support teams	Teams coordinating support, sales, or agency communications
Pricing model	Paid	Paid
Starting price	$25/seat/mo	$14/user/mo (best)
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Tickets, Community, Docs	Email, Docs
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	130+ integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Front 0/4 · Missive 0/4
Internal comments	Not checked yet	Not checked yet
Collision detection	Not checked yet	Not checked yet
Assignment automation	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Shared mailboxes	Not checked yet	Not checked yet
Mail platforms	Not checked yet	Not checked yet
Our review
Pros	Combines shared inboxes with ticketing, routing, automation, and time goals. Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp. Includes a help center, customer portal, analytics, and AI features.	Combines shared inboxes with comments, mentions, assignments, and collaborative drafting Supports email, SMS, and social accounts, with rules and automations on Productive Available on web, desktop, and mobile, with integrations and API access on Productive
Cons	There is no free plan. Starter is limited to single-channel support and 10 automation rules. Omnichannel support starts with the $65-per-seat Professional plan.	There is no ongoing free plan after the 30-day trial Starter begins at $14 per user monthly with annual billing, or $18 monthly Annual subscriptions are nonrefundable, according to the billing FAQ
Our verdict	Front brings customer conversations into shared inboxes for teams handling support, operations, inbound sales, account management, or customer success. Alongside email, chat, SMS, and social conversations, it offers ticketing with custom… Read the review →	Missive is a collaborative email client for teams that handle customer conversations together, including support, sales, and agency teams. It brings shared and personal inboxes together with internal comments, mentions, assignments,… Read the review →

FrontShared Inbox Software 9.414-day trial
MissiveShared Inbox Software 9.030-day trial

Compare the top tools in

Strengths and trade-offs

Front — where it wins
- Combines shared inboxes with ticketing, routing, automation, and time goals.
- Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
- Includes a help center, customer portal, analytics, and AI features.
Where it doesn't
- There is no free plan.
- Starter is limited to single-channel support and 10 automation rules.
- Omnichannel support starts with the $65-per-seat Professional plan.
Missive — where it wins
- Combines shared inboxes with comments, mentions, assignments, and collaborative drafting
- Supports email, SMS, and social accounts, with rules and automations on Productive
- Available on web, desktop, and mobile, with integrations and API access on Productive
Where it doesn't
- There is no ongoing free plan after the 30-day trial
- Starter begins at $14 per user monthly with annual billing, or $18 monthly
- Annual subscriptions are nonrefundable, according to the billing FAQ

Front9.4/10 · 14-day trial
A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
Visit Front Full verdict →
Missive9.0/10 · 30-day trial
A shared inbox for teams that need collaboration across channels, tasks, and calendars.
Visit Missive Full verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 28 Oct 2026 · How we research and update