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Head-to-head · Shared Inbox Software

Front vs Gmelius

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Front #1 in Shared Inbox Software 9.4/10 14-day trial Free trial✓ 0 of 4 features Visit Front
Gmelius #8 in Shared Inbox Software 8.6/10 7-day trial Free trial✓ 0 of 4 features Visit Gmelius

Front leads on 0 checks, Gmelius on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFront · 9.4/10
  • Lowest starting priceGmelius · $19/user/mo
  • Free trialboth

Front scores higher on our rubric for shared inbox software: 9.4 against 8.6 out of 10; our editors rank them #1 and #8.

Gmelius is cheaper to start at $19/user/mo against $25/user/mo.

Front is the better fit for full-service support teams. Gmelius is the better fit for gmail teams prioritizing AI productivity.

  • Front fits best

    Full-service support teams

  • Gmelius fits best

    Gmail teams prioritizing AI productivity

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Front 9.4/10 Visit ↗ Gmelius 8.6/10 Visit ↗
At a glance
Editor score 9.4 8.6
Ranking #1 in Shared Inbox Software #8 in Shared Inbox Software
Best for Full-service support teams Gmail teams prioritizing AI productivity
Pricing model Paid Paid
Starting price $25/seat/mo $19/user/mo (best)
Free plan — —
Free trial 14 days 7 days
Free trial length 14 days · no card needed 7 days
Deployment Cloud, Desktop, Mobile Cloud, Browser extension, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Live chat, Tickets, Community, Docs Email, Docs
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML
Integrations 130+ integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Front 0/4 · Gmelius 0/4
Internal comments Not checked yet Not checked yet
Collision detection Not checked yet Not checked yet
Assignment automation Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Shared mailboxes Not checked yet Not checked yet
Mail platforms Not checked yet Not checked yet
Our review
Pros
  • Combines shared inboxes with ticketing, routing, automation, and time goals.
  • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
  • Includes a help center, customer portal, analytics, and AI features.
  • Assign conversations, route them round-robin, and collaborate on drafts.
  • Automate email workflows with rules, auto-responses, and SLAs.
  • AI assists with drafting, sorting, and follow-ups in Gmail.
Cons
  • There is no free plan.
  • Starter is limited to single-channel support and 10 automation rules.
  • Omnichannel support starts with the $65-per-seat Professional plan.
  • Requires a paid plan after the 7-day Growth trial.
  • The $19 annual entry plan is for Meli, not shared inbox features.
  • Designed around Gmail and Google Workspace, not as a general email client.
Our verdict

Front brings customer conversations into shared inboxes for teams handling support, operations, inbound sales, account management, or customer success. Alongside email, chat, SMS, and social conversations, it offers ticketing with custom…

Read the review →

Gmelius adds shared inboxes and collaboration tools to Gmail and Google Workspace. It suits teams that already work in Gmail and want to assign conversations, share labels, collaborate on drafts, and automate email workflows without moving…

Read the review →
  1. FrontShared Inbox Software 9.414-day trial
  2. GmeliusShared Inbox Software 8.67-day trial

Strengths and trade-offs

  • Front — where it wins

    • Combines shared inboxes with ticketing, routing, automation, and time goals.
    • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
    • Includes a help center, customer portal, analytics, and AI features.

    Where it doesn't

    • There is no free plan.
    • Starter is limited to single-channel support and 10 automation rules.
    • Omnichannel support starts with the $65-per-seat Professional plan.

  • Gmelius — where it wins

    • Assign conversations, route them round-robin, and collaborate on drafts.
    • Automate email workflows with rules, auto-responses, and SLAs.
    • AI assists with drafting, sorting, and follow-ups in Gmail.

    Where it doesn't

    • Requires a paid plan after the 7-day Growth trial.
    • The $19 annual entry plan is for Meli, not shared inbox features.
    • Designed around Gmail and Google Workspace, not as a general email client.

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update