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Head-to-head · Shared Inbox Software

Front vs Drag

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Front #1 in Shared Inbox Software 9.4/10 14-day trial Free trial✓ 0 of 4 features Visit Front
Drag #5 in Shared Inbox Software 8.9/10 7-day trial Free trial✓ 4 of 4 features Visit Drag

Front leads on 0 checks, Drag on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFront · 9.4/10
  • Lowest starting priceDrag · $12/user/mo
  • Free trialboth
  • Most featuresDrag · 4 of 4

Front scores higher on our rubric for shared inbox software: 9.4 against 8.9 out of 10; our editors rank them #1 and #5.

Drag is cheaper to start at $12/user/mo against $25/user/mo.

Front is the better fit for full-service support teams. Drag is the better fit for gmail teams needing board-based workflows.

  • Front fits best

    Full-service support teams

  • Drag fits best

    Gmail teams needing board-based workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Front 9.4/10 Visit ↗ Drag 8.9/10 Visit ↗
At a glance
Editor score 9.4 8.9
Ranking #1 in Shared Inbox Software #5 in Shared Inbox Software
Best for Full-service support teams Gmail teams needing board-based workflows
Pricing model Paid Paid
Starting price $25/seat/mo $12/user/mo (best)
Free plan — —
Free trial 14 days 7 days
Free trial length 14 days · no card needed 7 days
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android, Chrome extension
Integrations 130+ integrations 6 integrations
Features Front 0/4 · Drag 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet Not checked yet
Mail platforms Not checked yet Gmail
Our review
Pros
  • Combines shared inboxes with ticketing, routing, automation, and time goals.
  • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
  • Includes a help center, customer portal, analytics, and AI features.
  • Kanban, list, and preview views organize shared Gmail conversations.
  • Assignments, collision detection, and routing support team collaboration.
  • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
Cons
  • There is no free plan.
  • Starter is limited to single-channel support and 10 automation rules.
  • Omnichannel support starts with the $65-per-seat Professional plan.
  • The workflow is centered on Gmail rather than multiple mail platforms.
  • The $12-per-user monthly starting price requires annual billing.
  • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
Our verdict

Front brings customer conversations into shared inboxes for teams handling support, operations, inbound sales, account management, or customer success. Alongside email, chat, SMS, and social conversations, it offers ticketing with custom…

Read the review →

Drag turns Gmail into a shared workspace for customer email and team workflows. Teams can organize conversations in Kanban, list, or preview board views, assign work, add private notes, collaborate on drafts, and detect duplicate replies.…

Read the review →
  1. FrontShared Inbox Software 9.414-day trial
  2. DragShared Inbox Software 8.97-day trial

Strengths and trade-offs

  • Front — where it wins

    • Combines shared inboxes with ticketing, routing, automation, and time goals.
    • Offers omnichannel support across email, chat, SMS, social, Slack, and WhatsApp.
    • Includes a help center, customer portal, analytics, and AI features.

    Where it doesn't

    • There is no free plan.
    • Starter is limited to single-channel support and 10 automation rules.
    • Omnichannel support starts with the $65-per-seat Professional plan.

  • Drag — where it wins

    • Kanban, list, and preview views organize shared Gmail conversations.
    • Assignments, collision detection, and routing support team collaboration.
    • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
    • Starter includes web, desktop, and mobile apps plus 10 automation rules.

    Where it doesn't

    • The workflow is centered on Gmail rather than multiple mail platforms.
    • The $12-per-user monthly starting price requires annual billing.
    • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
  • Front9.4/10 · 14-day trial

    A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.

    Visit FrontFull verdict →
  • Drag8.9/10 · 7-day trial

    Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.

    Visit DragFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update