Drag vs Zoho TeamInbox

Drag8.9Visit Zoho TeamInbox8.8Visit

Higher score Drag #5 in Shared Inbox Software 8.9/10 7-day trial Free trial✓ 4 of 4 features Visit Drag

vs

Zoho TeamInbox #6 in Shared Inbox Software 8.8/10 Free plan · 14-day trial Free planFree trial✓ 4 of 4 features Visit Zoho TeamInbox

• Drag fits best

  Gmail teams needing board-based workflows

• Zoho TeamInbox fits best

  Budget-conscious teams needing multichannel inboxes

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Side by side

Feature	Drag 8.9/10 Visit ↗	Zoho TeamInbox 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#5 in Shared Inbox Software	#6 in Shared Inbox Software
Best for	Gmail teams needing board-based workflows	Budget-conscious teams needing multichannel inboxes
Pricing model	Paid	Free plan + paid
Starting price	$12/user/mo	$0.99/mo (best)
Free plan	—	✓ (best)
Free trial	7 days	14 days
Free trial length	7 days	14 days
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android, Chrome extension	Web, iOS, Android
Integrations	6 integrations	3 integrations
Features Drag 4/4 · Zoho TeamInbox 4/4
Internal comments	✓	✓
Collision detection	✓	✓
Assignment automation	✓	✓
Mobile apps	✓	✓
Specs
Shared mailboxes	Not checked yet	Not checked yet
Mail platforms	Gmail	Standalone
Our review
Pros	Kanban, list, and preview views organize shared Gmail conversations. Assignments, collision detection, and routing support team collaboration. Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.	Free plan supports up to 3 users and 30 conversations per month Shared assignments, comments, drafts and collision alerts Web, iOS and Android access with social messaging channels
Cons	The workflow is centered on Gmail rather than multiple mail platforms. The $12-per-user monthly starting price requires annual billing. WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.	Free plan is capped at 30 conversations per month The $0.99 Solo plan is limited to one user Integrations are centered on Zapier and Zoho products
Our verdict	Drag turns Gmail into a shared workspace for customer email and team workflows. Teams can organize conversations in Kanban, list, or preview board views, assign work, add private notes, collaborate on drafts, and detect duplicate replies.… Read the review →	Zoho TeamInbox brings group email and social messaging into shared inboxes, with features for assigning threads, tracking ownership and discussing replies privately. It suits small teams that need to coordinate customer conversations… Read the review →

Strengths and trade-offs

• Drag — where it wins

  • Kanban, list, and preview views organize shared Gmail conversations.
  • Assignments, collision detection, and routing support team collaboration.
  • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
  • Starter includes web, desktop, and mobile apps plus 10 automation rules.

  Where it doesn't

  • The workflow is centered on Gmail rather than multiple mail platforms.
  • The $12-per-user monthly starting price requires annual billing.
  • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.

• Zoho TeamInbox — where it wins

  • Free plan supports up to 3 users and 30 conversations per month
  • Shared assignments, comments, drafts and collision alerts
  • Web, iOS and Android access with social messaging channels

  Where it doesn't

  • Free plan is capped at 30 conversations per month
  • The $0.99 Solo plan is limited to one user
  • Integrations are centered on Zapier and Zoho products

• Drag8.9/10 · 7-day trial

  Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.

  Visit DragFull verdict →
• Zoho TeamInbox8.8/10 · Free plan · 14-day trial

  A low-cost shared inbox with assignments, internal discussions and multichannel messaging.

  Visit Zoho TeamInboxFull verdict →