Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Shared Inbox Software

Hiver vs Drag

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Hiver #2 in Shared Inbox Software 9.2/10 7-day trial Free trial✓ 0 of 4 features Visit Hiver
Drag #5 in Shared Inbox Software 8.9/10 7-day trial Free trial✓ 4 of 4 features Visit Drag

Hiver leads on 0 checks, Drag on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHiver · 9.2/10
  • Lowest starting priceDrag · $12/user/mo
  • Free trialboth
  • Most featuresDrag · 4 of 4

Hiver scores higher on our rubric for shared inbox software: 9.2 against 8.9 out of 10; our editors rank them #2 and #5.

Drag is cheaper to start at $12/user/mo against $25/user/mo.

Hiver is the better fit for teams needing inbox plus helpdesk tools. Drag is the better fit for gmail teams needing board-based workflows.

  • Hiver fits best

    Teams needing inbox plus helpdesk tools

  • Drag fits best

    Gmail teams needing board-based workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Hiver 9.2/10 Visit ↗ Drag 8.9/10 Visit ↗
At a glance
Editor score 9.2 8.9
Ranking #2 in Shared Inbox Software #5 in Shared Inbox Software
Best for Teams needing inbox plus helpdesk tools Gmail teams needing board-based workflows
Pricing model Paid Paid
Starting price $25/user/mo $12/user/mo (best)
Free plan — —
Free trial 7 days 7 days
Free trial length 7 days · no card needed 7 days
Deployment Cloud, Mobile, Browser extension Cloud, Desktop, Mobile, Browser extension
Platforms Web, iOS, Android, Chrome extension Web, Windows, macOS, iOS, Android, Chrome extension
Integrations 18 integrations 6 integrations
Features Hiver 0/4 · Drag 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet Not checked yet
Mail platforms Not checked yet Gmail
Our review
Pros
  • Combines shared inboxes, ticketing, SLAs and a Help Center
  • Pro adds a customer portal, analytics, premium integrations and API access
  • Elite includes AI features, skill-based routing, SSO and HIPAA
  • Kanban, list, and preview views organize shared Gmail conversations.
  • Assignments, collision detection, and routing support team collaboration.
  • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
Cons
  • Growth lacks the customer portal and SLAs listed on Pro
  • AI QA, AI Insights and Customer Intelligence are limited to Elite
  • Annual billing is required for the listed $25 Growth starting price
  • The workflow is centered on Gmail rather than multiple mail platforms.
  • The $12-per-user monthly starting price requires annual billing.
  • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
Our verdict

Hiver brings collaborative inboxes and helpdesk functions together for support, finance, IT, HR and other customer-facing teams. Its Gmail product adds shared inboxes, ticketing, workflows, automation, AI assistance, help centers and…

Read the review →

Drag turns Gmail into a shared workspace for customer email and team workflows. Teams can organize conversations in Kanban, list, or preview board views, assign work, add private notes, collaborate on drafts, and detect duplicate replies.…

Read the review →
  1. HiverShared Inbox Software 9.27-day trial
  2. DragShared Inbox Software 8.97-day trial

Strengths and trade-offs

  • Hiver — where it wins

    • Combines shared inboxes, ticketing, SLAs and a Help Center
    • Pro adds a customer portal, analytics, premium integrations and API access
    • Elite includes AI features, skill-based routing, SSO and HIPAA

    Where it doesn't

    • Growth lacks the customer portal and SLAs listed on Pro
    • AI QA, AI Insights and Customer Intelligence are limited to Elite
    • Annual billing is required for the listed $25 Growth starting price

  • Drag — where it wins

    • Kanban, list, and preview views organize shared Gmail conversations.
    • Assignments, collision detection, and routing support team collaboration.
    • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
    • Starter includes web, desktop, and mobile apps plus 10 automation rules.

    Where it doesn't

    • The workflow is centered on Gmail rather than multiple mail platforms.
    • The $12-per-user monthly starting price requires annual billing.
    • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
  • Hiver9.2/10 · 7-day trial

    Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.

    Visit HiverFull verdict →
  • Drag8.9/10 · 7-day trial

    Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.

    Visit DragFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update