Head-to-head · Shared Inbox Software
Hiver vs Missive
Hiver leads on 0 checks, Missive on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreHiver · 9.2/10
- Lowest starting priceMissive · $14/user/mo
- Free trialboth
Hiver scores higher on our rubric for shared inbox software: 9.2 against 9.0 out of 10; our editors rank them #2 and #4.
Missive is cheaper to start at $14/user/mo against $25/user/mo.
Hiver is the better fit for teams needing inbox plus helpdesk tools. Missive is the better fit for teams coordinating support, sales, or agency communications.
- Hiver fits best
Teams needing inbox plus helpdesk tools
- Missive fits best
Teams coordinating support, sales, or agency communications
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Side by side
| Feature | Hiver 9.2/10 Visit ↗ | Missive 9.0/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 9.0 |
| Ranking | #2 in Shared Inbox Software | #4 in Shared Inbox Software |
| Best for | Teams needing inbox plus helpdesk tools | Teams coordinating support, sales, or agency communications |
| Pricing model | Paid | Paid |
| Starting price | $25/user/mo | $14/user/mo (best) |
| Free plan | — | — |
| Free trial | 7 days | 30 days |
| Free trial length | 7 days · no card needed | 30 days · no card needed |
| Deployment | Cloud, Mobile, Browser extension | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android, Chrome extension | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Docs · 24/7 | Email, Docs |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA | SOC 2, GDPR, SSO/SAML, 2FA |
| Integrations | 18 integrations | 16 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Hiver 0/4 · Missive 0/4 | ||
| Internal comments | Not checked yet | Not checked yet |
| Collision detection | Not checked yet | Not checked yet |
| Assignment automation | Not checked yet | Not checked yet |
| Mobile apps | Not checked yet | Not checked yet |
| Specs | ||
| Shared mailboxes | Not checked yet | Not checked yet |
| Mail platforms | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Hiver brings collaborative inboxes and helpdesk functions together for support, finance, IT, HR and other customer-facing teams. Its Gmail product adds shared inboxes, ticketing, workflows, automation, AI assistance, help centers and… Read the review → |
Missive is a collaborative email client for teams that handle customer conversations together, including support, sales, and agency teams. It brings shared and personal inboxes together with internal comments, mentions, assignments,… Read the review → |
Strengths and trade-offs
Hiver — where it wins
- Combines shared inboxes, ticketing, SLAs and a Help Center
- Pro adds a customer portal, analytics, premium integrations and API access
- Elite includes AI features, skill-based routing, SSO and HIPAA
Where it doesn't
- Growth lacks the customer portal and SLAs listed on Pro
- AI QA, AI Insights and Customer Intelligence are limited to Elite
- Annual billing is required for the listed $25 Growth starting price
Missive — where it wins
- Combines shared inboxes with comments, mentions, assignments, and collaborative drafting
- Supports email, SMS, and social accounts, with rules and automations on Productive
- Available on web, desktop, and mobile, with integrations and API access on Productive
Where it doesn't
- There is no ongoing free plan after the 30-day trial
- Starter begins at $14 per user monthly with annual billing, or $18 monthly
- Annual subscriptions are nonrefundable, according to the billing FAQ
- Hiver9.2/10 · 7-day trial
Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.
Visit HiverFull verdict → - Missive9.0/10 · 30-day trial
A shared inbox for teams that need collaboration across channels, tasks, and calendars.
Visit MissiveFull verdict →
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All shared inbox software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update