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Head-to-head · Shared Inbox Software

Hiver vs Sortd

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Hiver #2 in Shared Inbox Software 9.2/10 7-day trial Free trial✓ 0 of 4 features Visit Hiver
Sortd #7 in Shared Inbox Software 8.7/10 7-day trial Free trial✓ 4 of 4 features Visit Sortd

Hiver leads on 0 checks, Sortd on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHiver · 9.2/10
  • Lowest starting priceSortd · $10/user/mo
  • Free trialboth
  • Most featuresSortd · 4 of 4

Hiver scores higher on our rubric for shared inbox software: 9.2 against 8.7 out of 10; our editors rank them #2 and #7.

Sortd is cheaper to start at $10/user/mo against $25/user/mo.

Hiver is the better fit for teams needing inbox plus helpdesk tools. Sortd is the better fit for gmail teams wanting visual task workflows.

  • Hiver fits best

    Teams needing inbox plus helpdesk tools

  • Sortd fits best

    Gmail teams wanting visual task workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Hiver 9.2/10 Visit ↗ Sortd 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #2 in Shared Inbox Software #7 in Shared Inbox Software
Best for Teams needing inbox plus helpdesk tools Gmail teams wanting visual task workflows
Pricing model Paid Paid
Starting price $25/user/mo $10/user/mo (best)
Free plan — —
Free trial 7 days 7 days
Free trial length 7 days · no card needed 7 days
Deployment Cloud, Mobile, Browser extension Cloud, Mobile, Browser extension
Platforms Web, iOS, Android, Chrome extension Web, iOS, Android, Chrome extension
Integrations 18 integrations 5 integrations
Features Hiver 0/4 · Sortd 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet 2
Mail platforms Not checked yet Gmail
Our review
Pros
  • Combines shared inboxes, ticketing, SLAs and a Help Center
  • Pro adds a customer portal, analytics, premium integrations and API access
  • Elite includes AI features, skill-based routing, SSO and HIPAA
  • Turn email into work with ownership, assignments and internal comments.
  • Switch among Kanban, table, deadline, planner and message views.
  • Automate routing and monitor due dates and SLA rules.
Cons
  • Growth lacks the customer portal and SLAs listed on Pro
  • AI QA, AI Insights and Customer Intelligence are limited to Elite
  • Annual billing is required for the listed $25 Growth starting price
  • There is no free plan; paid plans start at $10 per user monthly with annual billing.
  • Starter limits teams to 2 shared mailboxes and 5 shared boards.
  • The email environment is Gmail-focused.
Our verdict

Hiver brings collaborative inboxes and helpdesk functions together for support, finance, IT, HR and other customer-facing teams. Its Gmail product adds shared inboxes, ticketing, workflows, automation, AI assistance, help centers and…

Read the review →

Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views…

Read the review →
  1. HiverShared Inbox Software 9.27-day trial
  2. SortdShared Inbox Software 8.77-day trial

Strengths and trade-offs

  • Hiver — where it wins

    • Combines shared inboxes, ticketing, SLAs and a Help Center
    • Pro adds a customer portal, analytics, premium integrations and API access
    • Elite includes AI features, skill-based routing, SSO and HIPAA

    Where it doesn't

    • Growth lacks the customer portal and SLAs listed on Pro
    • AI QA, AI Insights and Customer Intelligence are limited to Elite
    • Annual billing is required for the listed $25 Growth starting price

  • Sortd — where it wins

    • Turn email into work with ownership, assignments and internal comments.
    • Switch among Kanban, table, deadline, planner and message views.
    • Automate routing and monitor due dates and SLA rules.

    Where it doesn't

    • There is no free plan; paid plans start at $10 per user monthly with annual billing.
    • Starter limits teams to 2 shared mailboxes and 5 shared boards.
    • The email environment is Gmail-focused.
  • Hiver9.2/10 · 7-day trial

    Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.

    Visit HiverFull verdict →
  • Sortd8.7/10 · 7-day trial

    Sortd adds assignments, team collaboration and visual task boards to Gmail.

    Visit SortdFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update