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Head-to-head · Shared Inbox Software

Hiver vs Zoho TeamInbox

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Hiver #2 in Shared Inbox Software 9.2/10 7-day trial Free trial✓ 0 of 4 features Visit Hiver
Zoho TeamInbox #6 in Shared Inbox Software 8.8/10 Free plan · 14-day trial Free planFree trial✓ 4 of 4 features Visit Zoho TeamInbox

Hiver leads on 0 checks, Zoho TeamInbox on 2, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHiver · 9.2/10
  • Lowest starting priceZoho TeamInbox · $0.99/mo
  • Free planonly Zoho TeamInbox
  • Free trialboth
  • Most featuresZoho TeamInbox · 4 of 4

Hiver scores higher on our rubric for shared inbox software: 9.2 against 8.8 out of 10; our editors rank them #2 and #6.

Zoho TeamInbox offers free plan; Hiver doesn't. Zoho TeamInbox is cheaper to start at $0.99/user/mo against $25/user/mo.

Hiver is the better fit for teams needing inbox plus helpdesk tools. Zoho TeamInbox is the better fit for budget-conscious teams needing multichannel inboxes.

  • Hiver fits best

    Teams needing inbox plus helpdesk tools

  • Zoho TeamInbox fits best

    Budget-conscious teams needing multichannel inboxes

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Hiver 9.2/10 Visit ↗ Zoho TeamInbox 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #2 in Shared Inbox Software #6 in Shared Inbox Software
Best for Teams needing inbox plus helpdesk tools Budget-conscious teams needing multichannel inboxes
Pricing model Paid Free plan + paid
Starting price $25/user/mo $0.99/mo (best)
Free plan — ✓ (best)
Free trial 7 days 14 days
Free trial length 7 days · no card needed 14 days
Deployment Cloud, Mobile, Browser extension Cloud, Mobile
Platforms Web, iOS, Android, Chrome extension Web, iOS, Android
Integrations 18 integrations 3 integrations
Features Hiver 0/4 · Zoho TeamInbox 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet Not checked yet
Mail platforms Not checked yet Standalone
Our review
Pros
  • Combines shared inboxes, ticketing, SLAs and a Help Center
  • Pro adds a customer portal, analytics, premium integrations and API access
  • Elite includes AI features, skill-based routing, SSO and HIPAA
  • Free plan supports up to 3 users and 30 conversations per month
  • Shared assignments, comments, drafts and collision alerts
  • Web, iOS and Android access with social messaging channels
Cons
  • Growth lacks the customer portal and SLAs listed on Pro
  • AI QA, AI Insights and Customer Intelligence are limited to Elite
  • Annual billing is required for the listed $25 Growth starting price
  • Free plan is capped at 30 conversations per month
  • The $0.99 Solo plan is limited to one user
  • Integrations are centered on Zapier and Zoho products
Our verdict

Hiver brings collaborative inboxes and helpdesk functions together for support, finance, IT, HR and other customer-facing teams. Its Gmail product adds shared inboxes, ticketing, workflows, automation, AI assistance, help centers and…

Read the review →

Zoho TeamInbox brings group email and social messaging into shared inboxes, with features for assigning threads, tracking ownership and discussing replies privately. It suits small teams that need to coordinate customer conversations…

Read the review →
  1. HiverShared Inbox Software 9.27-day trial
  2. Zoho TeamInboxShared Inbox Software 8.8Free plan · 14-day trial

Strengths and trade-offs

  • Hiver — where it wins

    • Combines shared inboxes, ticketing, SLAs and a Help Center
    • Pro adds a customer portal, analytics, premium integrations and API access
    • Elite includes AI features, skill-based routing, SSO and HIPAA

    Where it doesn't

    • Growth lacks the customer portal and SLAs listed on Pro
    • AI QA, AI Insights and Customer Intelligence are limited to Elite
    • Annual billing is required for the listed $25 Growth starting price

  • Zoho TeamInbox — where it wins

    • Free plan supports up to 3 users and 30 conversations per month
    • Shared assignments, comments, drafts and collision alerts
    • Web, iOS and Android access with social messaging channels

    Where it doesn't

    • Free plan is capped at 30 conversations per month
    • The $0.99 Solo plan is limited to one user
    • Integrations are centered on Zapier and Zoho products
  • Hiver9.2/10 · 7-day trial

    Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.

    Visit HiverFull verdict →
  • Zoho TeamInbox8.8/10 · Free plan · 14-day trial

    A low-cost shared inbox with assignments, internal discussions and multichannel messaging.

    Visit Zoho TeamInboxFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update