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Head-to-head · Shared Inbox Software

Drag vs Sortd

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Drag #5 in Shared Inbox Software 8.9/10 7-day trial Free trial✓ 4 of 4 features Visit Drag
Sortd #7 in Shared Inbox Software 8.7/10 7-day trial Free trial✓ 4 of 4 features Visit Sortd

Drag leads on 0 checks, Sortd on 1, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDrag · 8.9/10
  • Lowest starting priceSortd · $10/user/mo
  • Free trialboth

Drag scores higher on our rubric for shared inbox software: 8.9 against 8.7 out of 10; our editors rank them #5 and #7.

Sortd is cheaper to start at $10/user/mo against $12/user/mo.

Drag is the better fit for gmail teams needing board-based workflows. Sortd is the better fit for gmail teams wanting visual task workflows.

  • Drag fits best

    Gmail teams needing board-based workflows

  • Sortd fits best

    Gmail teams wanting visual task workflows

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Side by side

Feature Drag 8.9/10 Visit ↗ Sortd 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #5 in Shared Inbox Software #7 in Shared Inbox Software
Best for Gmail teams needing board-based workflows Gmail teams wanting visual task workflows
Pricing model Paid Paid
Starting price $12/user/mo $10/user/mo (best)
Free plan — —
Free trial 7 days 7 days
Free trial length 7 days 7 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Mobile, Browser extension
Platforms Web, Windows, macOS, iOS, Android, Chrome extension Web, iOS, Android, Chrome extension
Integrations 6 integrations 5 integrations
Features Drag 4/4 · Sortd 4/4
Internal comments ✓ ✓
Collision detection ✓ ✓
Assignment automation ✓ ✓
Mobile apps ✓ ✓
Specs
Shared mailboxes Not checked yet 2
Mail platforms Gmail Gmail
Our review
Pros
  • Kanban, list, and preview views organize shared Gmail conversations.
  • Assignments, collision detection, and routing support team collaboration.
  • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
  • Turn email into work with ownership, assignments and internal comments.
  • Switch among Kanban, table, deadline, planner and message views.
  • Automate routing and monitor due dates and SLA rules.
Cons
  • The workflow is centered on Gmail rather than multiple mail platforms.
  • The $12-per-user monthly starting price requires annual billing.
  • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
  • There is no free plan; paid plans start at $10 per user monthly with annual billing.
  • Starter limits teams to 2 shared mailboxes and 5 shared boards.
  • The email environment is Gmail-focused.
Our verdict

Drag turns Gmail into a shared workspace for customer email and team workflows. Teams can organize conversations in Kanban, list, or preview board views, assign work, add private notes, collaborate on drafts, and detect duplicate replies.…

Read the review →

Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views…

Read the review →
  1. DragShared Inbox Software 8.97-day trial
  2. SortdShared Inbox Software 8.77-day trial

Strengths and trade-offs

  • Drag — where it wins

    • Kanban, list, and preview views organize shared Gmail conversations.
    • Assignments, collision detection, and routing support team collaboration.
    • Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
    • Starter includes web, desktop, and mobile apps plus 10 automation rules.

    Where it doesn't

    • The workflow is centered on Gmail rather than multiple mail platforms.
    • The $12-per-user monthly starting price requires annual billing.
    • WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.

  • Sortd — where it wins

    • Turn email into work with ownership, assignments and internal comments.
    • Switch among Kanban, table, deadline, planner and message views.
    • Automate routing and monitor due dates and SLA rules.

    Where it doesn't

    • There is no free plan; paid plans start at $10 per user monthly with annual billing.
    • Starter limits teams to 2 shared mailboxes and 5 shared boards.
    • The email environment is Gmail-focused.
  • Drag8.9/10 · 7-day trial

    Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.

    Visit DragFull verdict →
  • Sortd8.7/10 · 7-day trial

    Sortd adds assignments, team collaboration and visual task boards to Gmail.

    Visit SortdFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update