Drag
Drag: Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail. Ranked #5 of 30 in Shared Inbox Software by our editors (8.9/10); pricing: 7-day trial; best for gmail teams needing board-based workflows.
At a glance
- Editor score8.9 / 10
- Pricing7-day trial
- Best forGmail teams needing board-based workflows
- Free planNo
- Paid from$12/user/mo
- Facts checked28 Oct 2026
Where it wins
- Kanban, list, and preview views organize shared Gmail conversations.
- Assignments, collision detection, and routing support team collaboration.
- Varley, Drag's AI, tags, summarises and drafts replies, included from the $18 Plus plan.
- Starter includes web, desktop, and mobile apps plus 10 automation rules.
Where it doesn't
- The workflow is centered on Gmail rather than multiple mail platforms.
- The $12-per-user monthly starting price requires annual billing.
- WhatsApp, Varley Agents, API and MCP access, and round-robin assignment require the Pro plan.
Our verdict on Drag
Drag turns Gmail into a shared workspace for customer email and team workflows. Teams can organize conversations in Kanban, list, or preview board views, assign work, add private notes, collaborate on drafts, and detect duplicate replies. Its fit is clearest for teams that already rely on Gmail and want a visual way to coordinate shared inbox work across web, desktop, and mobile apps. It is less suited to teams seeking shared inboxes across different email platforms.
According to the vendor's pricing page, annual billing costs $12 per user per month for Starter, $18 for Plus, and $24 for Pro. Starter includes shared inboxes in Gmail, board views, assignments, @mentions, templates, notes, subtasks, and 10 automation rules. Plus adds Varley, Drag's AI, which tags and summarises email, drafts replies in the team's voice and answers questions in Copilot, along with Intelligence, unlimited automation rules, email sequences, custom views, and AI-powered help center search. Pro doubles Varley's monthly allowance and adds Varley Agents, which resolve conversations on their own, a WhatsApp channel, REST API and MCP access so assistants such as Claude or ChatGPT can work in the inbox, AI knowledge from links, FAQs, and files, and round-robin assignment. Monthly billing costs $16, $22 and $30 per user, and a seven-day free trial with full Pro access needs no card.
The central trade-off is platform fit: shared inboxes are managed inside Gmail, with integrations including Google Workspace, Google Groups, Google Calendar, Zapier, and WhatsApp. Team collaboration features include internal notes and chat, shared drafts, collision detection, auto-tagging, auto-routing, and response-time analytics. AI features include drafting, summaries, classification, sentiment detection, knowledge-base answers, and autonomous agents on eligible plans. Pick Drag if Gmail is the team's home base and board views or workflow automation matter; choose another option if the team needs inbox support beyond Gmail.
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Drag pricing
Drag fact sheet
| Free plan | No |
|---|---|
| Paid from | $12/user/mo |
| Shared mailboxes | Not verified |
| Internal comments | Yes |
| Collision detection | Yes |
| Assignment automation | Yes |
| Mail platforms | Gmail |
| Mobile apps | Yes |
| Free trial | 7 days |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android, Chrome extension |
| Integrations | 6 integrations: Gmail, Google Workspace, Google Groups, Google Calendar, Zapier, WhatsApp |
| Pricing | 7-day trial (source) |
| Website | dragapp.com |
| Facts checked | 28 Oct 2026 |
Drag integrations
Drag lists 6 integrations on its own site.
- Gmail
- Google Workspace
- Google Groups
- Google Calendar
- Zapier
Alternatives to Drag
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.4
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.9.2
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.9.1
Drag vs the competition
Compare Drag with any tool side by side →
Also Ranked In
Drag is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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