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Head-to-head · Shared Inbox Software

Help Scout vs Sortd

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Help Scout #3 in Shared Inbox Software 9.1/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Help Scout
Sortd #7 in Shared Inbox Software 8.7/10 7-day trial Free trial✓ 4 of 4 features Visit Sortd

Help Scout leads on 1 check, Sortd on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreHelp Scout · 9.1/10
  • Lowest starting priceSortd · $10/user/mo
  • Free planonly Help Scout
  • Free trialboth
  • Most featuresSortd · 4 of 4

Help Scout scores higher on our rubric for shared inbox software: 9.1 against 8.7 out of 10; our editors rank them #3 and #7.

Help Scout offers free plan; Sortd doesn't. Sortd is cheaper to start at $10/user/mo against $25/user/mo.

Help Scout is the better fit for support teams wanting a free-to-paid help desk. Sortd is the better fit for gmail teams wanting visual task workflows.

  • Help Scout fits best

    Support teams wanting a free-to-paid help desk

  • Sortd fits best

    Gmail teams wanting visual task workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Help Scout 9.1/10 Visit ↗ Sortd 8.7/10 Visit ↗
At a glance
Editor score 9.1 8.7
Ranking #3 in Shared Inbox Software #7 in Shared Inbox Software
Best for Support teams wanting a free-to-paid help desk Gmail teams wanting visual task workflows
Pricing model Free plan + paid Paid
Starting price $25/user/mo $10/user/mo (best)
Free plan ✓ (best) —
Free trial 15 days 7 days
Free trial length 15 days · no card needed 7 days
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Integrations 100+ integrations 5 integrations
Features Help Scout 0/4 · Sortd 4/4
Internal comments Not checked yet ✓ (best)
Collision detection Not checked yet ✓ (best)
Assignment automation Not checked yet ✓ (best)
Mobile apps Not checked yet ✓ (best)
Specs
Shared mailboxes Not checked yet 2
Mail platforms Not checked yet Gmail
Our review
Pros
  • Free plan supports 5 users, 1 Inbox, and 1 Docs site
  • Shared inboxes include internal notes and collision detection
  • Paid tiers add SLAs, workflows, portals, APIs, and AI features
  • Turn email into work with ownership, assignments and internal comments.
  • Switch among Kanban, table, deadline, planner and message views.
  • Automate routing and monitor due dates and SLA rules.
Cons
  • Multiple Inboxes and live chat start on the Standard plan
  • Advanced routing, portals, and key integrations require Plus
  • Pro trial access is handled through sales
  • There is no free plan; paid plans start at $10 per user monthly with annual billing.
  • Starter limits teams to 2 shared mailboxes and 5 shared boards.
  • The email environment is Gmail-focused.
Our verdict

Help Scout is a cloud customer support platform for growing businesses and customer-facing teams. It brings shared inboxes, knowledge bases, customer portals, service-level agreements, workflows, reporting, integrations, mobile apps, and…

Read the review →

Sortd turns Gmail into a shared inbox and visual workflow workspace for teams handling support, sales, finance, operations, recruiting and other email-driven work. It adds email ownership, assignments, comments, deadlines and task views…

Read the review →
  1. Help ScoutShared Inbox Software 9.1Free plan · 15-day trial
  2. SortdShared Inbox Software 8.77-day trial

Strengths and trade-offs

  • Help Scout — where it wins

    • Free plan supports 5 users, 1 Inbox, and 1 Docs site
    • Shared inboxes include internal notes and collision detection
    • Paid tiers add SLAs, workflows, portals, APIs, and AI features

    Where it doesn't

    • Multiple Inboxes and live chat start on the Standard plan
    • Advanced routing, portals, and key integrations require Plus
    • Pro trial access is handled through sales

  • Sortd — where it wins

    • Turn email into work with ownership, assignments and internal comments.
    • Switch among Kanban, table, deadline, planner and message views.
    • Automate routing and monitor due dates and SLA rules.

    Where it doesn't

    • There is no free plan; paid plans start at $10 per user monthly with annual billing.
    • Starter limits teams to 2 shared mailboxes and 5 shared boards.
    • The email environment is Gmail-focused.
  • Help Scout9.1/10 · Free plan · 15-day trial

    A free-to-paid support platform with strong collaboration, automation, and help-center depth.

    Visit Help ScoutFull verdict →
  • Sortd8.7/10 · 7-day trial

    Sortd adds assignments, team collaboration and visual task boards to Gmail.

    Visit SortdFull verdict →

More comparisons

All shared inbox software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update