Emailgistics
Emailgistics: A focused Outlook shared inbox with routing, ownership, and SLA controls. Ranked #17 of 30 in Shared Inbox Software by our editors (6.1/10); pricing: 14-day trial; best for outlook and Microsoft 365 support teams.
At a glance
- Editor score6.1 / 10
- Pricing14-day trial
- Best forOutlook and Microsoft 365 support teams
- Free planNo
- Founded2018 · Oakville, Ontario, Canada
- Facts checked19 Sep 2026
Where it wins
- Automatic assignment, routing, and workload balancing
- Collision detection, ownership, and private internal notes
- SLA reporting, dashboards, templates, and AI assistance
Where it doesn't
- Platform coverage centers on web and Windows
- Designed specifically around Microsoft 365 and Outlook
- Advanced reporting and triage require Enterprise
Our verdict on Emailgistics
Emailgistics is shared mailbox management and workflow automation software for teams working in Microsoft 365 and Outlook. It is aimed at customer support, IT help desk, operations, sales, and account-management teams that want structured ownership and measurable response performance within existing Outlook workflows. Core capabilities include automatic assignment and routing, round-robin and workload balancing, collision detection, internal notes, workflow rules, conversation history, SLA alerts, dashboards, templates, and AI-generated summaries and suggested replies.
The published plans are Starter, Pro, and Enterprise, with a 14-day free trial. Starter includes unlimited team inboxes, basic automated assignment, basic workflow rules, message ownership, and internal notes. Pro adds advanced assignment and workflow rules, backup assignees, message tags, conversation history, and SLA reporting. Enterprise adds a reporting API, received-message webhooks, smart alias reply, and multi-mailbox triage. This structure makes the product usable for teams that need basic shared-mailbox controls while reserving deeper reporting and multi-mailbox operations for higher tiers.
Emailgistics fits organizations that want to keep shared-mailbox work in Microsoft Outlook and Microsoft 365 rather than adopt a separate inbox environment. Its narrow platform focus is also the main consideration: the listed platforms are web and Windows, and the integrations are Microsoft 365 and Microsoft Outlook. Teams that need Outlook-centered routing, ownership, collision prevention, and service-level reporting should consider it. Organizations seeking broader mail-platform coverage or a product centered on mobile workflows should look elsewhere.
Emailgistics pricing
All 3 Emailgistics plans and prices →
Emailgistics fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared mailboxes | Not verified |
| Internal comments | Yes |
| Collision detection | Yes |
| Assignment automation | Yes |
| Mail platforms | Outlook |
| Mobile apps | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Desktop |
| Platforms | Web, Windows |
| Integrations | 2 integrations: Microsoft 365, Microsoft Outlook |
| Pricing | 14-day trial (source) |
| Website | emailgistics.com |
| Facts checked | 19 Sep 2026 |
Emailgistics integrations
Emailgistics lists 2 integrations on its own site.
- Microsoft 365
- Microsoft Outlook
Alternatives to Emailgistics
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.0
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a free plan and paid tiers.8.4
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.7.9
See all Emailgistics alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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