Keeping
Keeping: Keeping adds assignments, internal notes, and ticket tracking to shared Gmail inboxes. Ranked #10 of 30 in Shared Inbox Software by our editors (6.7/10); pricing: From $14/user/mo (annual) · 14-day trial; best for gmail teams needing simple ticket workflows.
At a glance
- Editor score6.7 / 10
- PricingFrom $14/user/mo (annual) · 14-day trial
- Best forGmail teams needing simple ticket workflows
- Free planNo
- Paid from$14/user/mo
- Shared mailboxes2
- Facts checked19 Sep 2026
Where it wins
- Assign tickets, add private notes, and track statuses in shared Gmail inboxes
- Collision detection helps prevent overlapping replies
- Automation, templates, and reporting support repeatable support workflows
Where it doesn't
- Supports Gmail rather than multiple mail platforms
- Essentials limits teams to 2 shared mailboxes and 2 workflows
- Access is through web and Chrome extension
Our verdict on Keeping
Keeping turns shared Gmail addresses into trackable support tickets, with tools for assigning messages, adding private notes, and organizing work with tags, priorities, and statuses. It is aimed at teams using Gmail, Google Workspace, or G Suite that want a shared inbox with ticket workflows rather than a separate support platform. A mobile-friendly web portal offers access outside Gmail, while the Chrome extension provides another way to work with the inbox. Teams that need shared email coordination and straightforward ticket handling are the natural fit; teams using another mail platform should look elsewhere.
The workflow features cover common collaboration needs: teammates can assign messages, use private notes with @mentions, and detect overlapping replies. Rules and workflows can automate email handling, while templates and shared template folders help standardize responses. Response-time and agent-performance reporting provide visibility into support activity. Integrations include Slack, Shopify, WooCommerce, Zapier, HubSpot, Salesforce, Asana, Jira, ClickUp, and Monday.com, with all integrations listed among Advanced plan highlights. AI features are indicated, though the product description does not specify their capabilities.
According to the vendor's pricing page, annual billing starts at $14 per user per month for Essentials, which includes 2 shared mailboxes and 2 workflows. Advanced is $24 per user per month annually and adds unlimited shared mailboxes, round-robin assignment, shared drafts, unlimited workflows, and all integrations. HIPAA costs $49 per user per month annually and includes full HIPAA compliance, an executed BAA, a dedicated account manager, an SLA uptime guarantee, and custom contract and payment terms. A 14-day free trial is offered, with a two-user minimum. Keeping suits Gmail teams choosing a focused ticket workflow; the annual per-user pricing and Gmail-only support make it less suitable for teams seeking broad mail-platform coverage.
Keeping pricing
All 3 Keeping plans and prices →
Keeping fact sheet
| Free plan | No |
|---|---|
| Paid from | $14/user/mo |
| Shared mailboxes | 2 |
| Internal comments | Yes |
| Collision detection | Yes |
| Assignment automation | Yes |
| Mail platforms | Gmail |
| Mobile apps | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Browser extension |
| Platforms | Web, Chrome extension |
| Integrations | 10 integrations: Slack, Shopify, WooCommerce, Zapier, HubSpot, Salesforce … |
| Pricing | From $14/user/mo (annual) · 14-day trial (source) |
| Website | keeping.com |
| Facts checked | 19 Sep 2026 |
Keeping integrations
Keeping lists 10 integrations on its own site.
- Slack
- Shopify
- WooCommerce
- Zapier
- HubSpot
- Salesforce
- Asana
- Jira
- ClickUp
- Monday.com
Alternatives to Keeping
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.0
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a free plan and paid tiers.8.4
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.7.9
See all Keeping alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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