Serif
Serif: AI email operations for shared inboxes, starting at $30 per month. Ranked #24 of 30 in Shared Inbox Software by our editors (5.4/10); pricing: From $30/mo · 7-day trial; best for teams automating routine shared-inbox email.
At a glance
- Editor score5.4 / 10
- PricingFrom $30/mo · 7-day trial
- Best forTeams automating routine shared-inbox email
- Free planNo
- Facts checked19 Sep 2026
Where it wins
- Triages messages and drafts or sends replies in the user's voice
- Handles lead routing, document requests, quotes, and invoice follow-ups
- Connects with Google Workspace or Microsoft 365, including Gmail and Outlook
Where it doesn't
- The $30-per-month starting price is high for a narrower shared inbox tool
- Mobile apps are listed, but shared inbox support is focused on web and desktop
- Enterprise pricing is not listed alongside its plan features
Our verdict on Serif
Serif is an AI email agent for teams managing shared addresses such as info@, support@, and billing@. It connects to Google Workspace or Microsoft 365 and handles routine inbox work: triaging messages, drafting replies, and sending autonomous responses in the user's voice. It also supports lead qualification and routing, document collection, quote sending, invoice follow-up, and escalation of ambiguous or sensitive conversations. That makes it a fit for small and midsize businesses or industry teams seeking specialized AI email operations within their existing email environment.
The standout is the range of work it can take beyond drafting. Serif can collect paperwork, calculate and send quotes, and handle payment questions, while routing uncertain or sensitive conversations to people. This is a focused fit for teams with repeatable email workflows; it is less compelling for buyers seeking a broad shared-inbox tool centered on collaboration controls. The published product details do not establish features such as internal comments, collision detection, or assignment rules, so teams that rely on those capabilities should compare alternatives before choosing.
According to the vendor's pricing page, Lite costs $30 per month and includes Serif AI, email triaging and drafting, plus a meeting recorder, task manager, knowledge base, and stated SOC 2 Type 2, GDPR, and HIPAA support. Standard is $50 per month with 5x Lite usage and True Voice; Pro is $200 per month with 20x Lite usage and dedicated support. Team costs $50 per user per month, with pooled usage, shared playbooks and knowledge, centralized billing and administration, and priority support. Enterprise adds dedicated onboarding, custom AI models, SCIM, SSO, role-based access, and custom data retention policies. A seven-day trial is listed. The $30 entry price favors teams that will use the automation across several routine workflows, rather than buyers seeking a lower-cost shared inbox or a product evaluated mainly on mailbox collaboration features.
Serif pricing
All 5 Serif plans and prices →
Serif fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared mailboxes | Not verified |
| Internal comments | Not verified |
| Collision detection | Not verified |
| Assignment automation | Not verified |
| Mail platforms | Gmail and outlook |
| Mobile apps | Yes |
| Free trial | 7 days |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS |
| Integrations | 4 integrations: Google Workspace, Microsoft 365, Gmail, Outlook |
| Pricing | From $30/mo · 7-day trial (source) |
| Website | serif.ai |
| Facts checked | 19 Sep 2026 |
Serif integrations
Serif lists 4 integrations on its own site.
- Google Workspace
- Microsoft 365
- Gmail
- Outlook
Alternatives to Serif
- FrontA full-service support workspace with shared inboxes, ticketing, and omnichannel tools.9.0
- HiverHiver combines collaborative email, ticketing and helpdesk features, with a free plan and paid tiers.8.4
- Help ScoutA free-to-paid support platform with strong collaboration, automation, and help-center depth.7.9
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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